Financial Counselor

RWJBarnabas Health • Belleville, NJ, United States • $200k - $250k / year • 3w ago

Job Overview:

Under the direction of the Manager, the Financial Counselor performs the “front-office” functions at the Family Health Services sexual and reproductive health clinic in Lincoln with a strong focus on customer service and accuracy. He/She performs all client account maintenance functions, including scheduling appointments, verifying income, maintaining records, collecting satisfaction surveys, and collecting payments.

Qualifications:

Required:

High school diploma/GED certificate
Minimum of two years medical office experience

Preferred:

Fluency or communication skills in a second language
College degree

Scheduling Requirements:

Shift: Day
Time: 8:00am – 4:00pm
Hours: Flexible (20 hrs. per week)
Status: Part Time

Essential Functions:

Lead the Family Health Services clinic in compliance with the Federal guidelines for Title X funded Family Planning clinics and the organization’s policies and procedures.
Represent the organization in a competent, professional, and ethical manner.
Sign and adhere to agency confidentiality policy.
Participate in training as required.
Assist with outreach activities to reach individuals in the community as needed.
Perform other reasonably related duties as assigned by supervisor.
Correspond with and greet all clinic visitors and employees in a professional and friendly manner (in-person and over the phone).
Open/close the clinic and perform daily tasks as directed.
Organize the structure of the clinic’s front office.
Schedule appointments as needed.
Accurately verify patient income and assign the appropriate payment level based on the sliding fee scale.
Gather and verify all demographic and insurance information during patient registration.
Accurately record all services provided at the end of the patient visit.
Accurately process payments at the end of the patient visit.
Deposit and reconcile payments.
Encourage patients to complete a satisfaction survey at the end of the patient visit.
Aggregate and report patient satisfaction survey data.
Coordinate patient assistance program documents as needed.
Maintain accurate records and ensure that the Electronic Health Records are complete.
Ensure appropriate documents are sent with all lab specimens.
Send patient records and orders to other health care facilities as needed.
Maintain inventory of office supplies and order office supplies as needed.
Comply with OSHA and CLIA standards.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

Equal Opportunity Employer

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