Job Overview:
Under the direction of the Manager, the Financial Counselor performs the “front-office” functions at the Family Health Services sexual and reproductive health clinic in Lincoln with a strong focus on customer service and accuracy. He/She performs all client account maintenance functions, including scheduling appointments, verifying income, maintaining records, collecting satisfaction surveys, and collecting payments.
Qualifications:
Required:
- High school diploma/GED certificate
- Minimum of two years medical office experience
Preferred:
- Fluency or communication skills in a second language
- College degree
Scheduling Requirements:
- Shift: Day
- Time: 8:00am – 4:00pm
- Hours: Flexible (20 hrs. per week)
- Status: Part Time
Essential Functions:
- Lead the Family Health Services clinic in compliance with the Federal guidelines for Title X funded Family Planning clinics and the organization’s policies and procedures.
- Represent the organization in a competent, professional, and ethical manner.
- Sign and adhere to agency confidentiality policy.
- Participate in training as required.
- Assist with outreach activities to reach individuals in the community as needed.
- Perform other reasonably related duties as assigned by supervisor.
- Correspond with and greet all clinic visitors and employees in a professional and friendly manner (in-person and over the phone).
- Open/close the clinic and perform daily tasks as directed.
- Organize the structure of the clinic’s front office.
- Schedule appointments as needed.
- Accurately verify patient income and assign the appropriate payment level based on the sliding fee scale.
- Gather and verify all demographic and insurance information during patient registration.
- Accurately record all services provided at the end of the patient visit.
- Accurately process payments at the end of the patient visit.
- Deposit and reconcile payments.
- Encourage patients to complete a satisfaction survey at the end of the patient visit.
- Aggregate and report patient satisfaction survey data.
- Coordinate patient assistance program documents as needed.
- Maintain accurate records and ensure that the Electronic Health Records are complete.
- Ensure appropriate documents are sent with all lab specimens.
- Send patient records and orders to other health care facilities as needed.
- Maintain inventory of office supplies and order office supplies as needed.
- Comply with OSHA and CLIA standards.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.
Equal Opportunity Employer
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