Chief Client Office Analyst [2025 EDGE Pogram]

DTCC • Jersey City, NJ, United States • $200k - $250k / year • 3w ago

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

About the EDGE Program:

The Exploration, Development, Growth and Experience (EDGE) Program supports DTCC’s commitment to identifying and selecting diverse early career talent across the organization, ensuring you have a comprehensive understanding of our industry, our company, the technical / functional skills needed for the various business areas, and the leadership competencies needed for overall success within DTCC.

What to expect:

A program that provides accelerated development opportunities designed to cultivate the future leaders for DTCC
Week-long orientation
A comprehensive learning and engagement plan
Assigned to your own mentor and EDGE buddy to gain a well-rounded view of the company
Networking and exposure to senior management

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Relationship Management's role is to pro-actively build and influence client relationships resulting in increased revenues and improved client experience/satisfaction within our managed account base. Clients include investment managers, broker/dealers, IMOs and custodians. They actively work with senior management, client service representatives, product, operations, integration and marketing teams to ensure deliverability for the client community. They act as Single Point of Contact (SPC) coordinating all DTCC Solutions activity within the account(s) and become the point person for all client inquiries into DTCC.

Being a member of this team, the Relationship Management EDGE candidate will work closely with the team and report to the Chief of Staff. They will be responsible for the execution of projects surrounding data analytics and reporting.

Your Primary Responsibilities:

Support Relationship Managers to deliver critical client information by regularly collecting and analyzing client feedback
Work with Relationship Managers, Sales, and other stakeholders to identify gaps in product and performance
Support strategic cross functional projects
Track and manage internal team’s KPI and provide feedback for continuous improvement
Build and maintain cross-functional relationships across the organization (Client Services, Operations, Technology), to advance data analytics objectives
Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Qualifications:

Candidates must be working towards a bachelor’s degree in the following curriculums and graduating no later than May 2025: Finance, Accounting, Economics, Business Administration, Supply Chain Management, or a related field of study
Candidates must have authorization to work permanently in the US without the need for sponsorship (now or in the future)
Candidates must have a minimum of a 3.2 GPA upon graduation

Talents Needed for Success:

Consistently demonstrate clear and concise written and verbal communication skills
Proven problem-solving and analytical thinking skills
Ability to prioritize and handle multiple tasks in a fast-paced environment
Technical knowledge around Salesforce, Power BI, and related reporting platform roles

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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