SALARY RANGE: $21.00 - $22.00 per hour. The Accounts Receivable coordinator is responsible for ensuring proper review, timely processing and communications of all guests billing and the collection thereof, in accordance with the KSL policies and procedures.
Essential Functions
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
- Must participate in all resort required meetings and trainings.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Assist the sales effort in establishing customer credit in accordance with SVR policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities.
- Provide customers with accurate and timely invoices, statements, and schedules.
- Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor.
- Maintain an efficient collection process to include an organized filing and tracing system, issue demand letters, monitor returned checks and chargebacks, perform collection calls, and prepare bad debt write-offs.
- Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers.
- Implement credit training in the operating department to include proper credit card, cash and check acceptance, limits, and approval for direct bill listing.
- Attend and contribute to periodic meetings (pre-convention, credit, etc.) to maintain favorable working relationships between employees to improve morale, productivity, and efficiency.
- Keep supervisor informed of any unusual events and/or deviations of policies or procedures.
- Ensure overall guest satisfaction.
- Maximize productivity, identify problem areas, and assist in finding and implementing solutions.
- Abide by all resort policies and safety rules.
- Perform other duties as requested by management.
Qualifications
- At least one year of progressive experience in a resort or related field preferred.
- College course work in related field helpful.
- Proficiency in Microsoft Office applications is preferred.
Working Conditions & Schedule
- Flexible hours sometimes required.
- The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
- Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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