Description
Introduction
Do you want to join an organization that invests in you as a Contact Center Workflow Optimization Analyst? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.
Benefits
Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
- Free counseling services and resources for emotional, physical, and financial wellbeing.
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
- Consumer discounts through Abenity and Consumer Discounts.
- Retirement readiness, rollover assistance services, and preferred banking partnerships.
- Education assistance (tuition, student loan, certification support, dependent scholarships).
- Colleague recognition program.
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Contact Center Workflow Optimization Analyst. We would like you to be a part of our team.
Job Summary and Qualifications
A Contact Center Workflow Optimization Analyst will be responsible for assisting the Company in monitoring and optimizing operations. He/she will also interpret, design, and develop appropriate analyses to solve complex operational and/or financial problems. Assists with developing and reviewing any reports necessary to support Parallon operations, including the development of tools to effectively measure performance. The Analyst will work closely with management to research and answer operational trends and results.
What You Will Do in this Role:
- Access data for analysis using business intelligence tools (e.g., Tableau, Microstrategy Visual Insight, SQL, Power BI, etc.).
- Financial analytics to track and assess ROI on various business/strategic initiatives.
- Develop and produce month-end reports for internal and external use.
- Support department in retrieving and organizing the necessary data for reporting.
- Communicate results of analysis to various levels of the organization including Executive Leadership. Establish benchmark performance metrics for services, centers, and employees.
- Develop, analyze, and interpret key performance indicators (KPIs).
- In conjunction with Operations Management and Process Innovation staff, continually assess the efficiency of Operations workflows, practices, processes, procedures, and/or systems.
- Review efficiency and effectiveness of operations workflows/procedures.
- Evaluate inventory strategies, including conducting champion challenger tests.
- Create process documentation.
- Ad hoc requests from management.
Qualifications:
- Bachelor’s degree in business administration, operations management, or related subjects.
- 3-5 years of relevant work experience in financial or operational analysis.
- Preferred candidates will have experience in using tools such as Tableau, Microstrategy, or Power BI as well as writing SQL queries to extract data.
- Knowledge of healthcare and/or call-center operations preferred.
- Excellent oral and written communication skills in individual and group settings.
- Experience with current Parallon software technologies such as Genesys or Meditech.
- Change requests or recommend enhancements to software.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Business Analyst I opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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