When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities.
Join the team that connects people with quality experiences that give them the best value in wireless.
What You’ll Be Doing:
The Consultant, Customer Service Communications reports to the Associate Director, Customer Service Communications and is accountable for elevating the experience for our front lines, field teams and partner organizations. You play a critical role in delivering on Value business priorities by keeping our front line customer service teams informed and delivering at the highest caliber, as well as acting as a voice of the partner to bring our front-line experiences back to the Value executive leadership team.
You are well-written, well-read, and have a creative knack to design compelling, comprehensive and engaging communications campaigns that ensure awareness and education for both our front lines and our customer channels employees. As part of your role, you’ll stay abreast of new communication tools and digital capabilities, social media trends and industry research to drive forward opportunities that will deliver future performance improvements.
You possess a strong blend of analytical, tactical, strategic, people management skills, and the ability to operate on multiple levels and horizons. You possess a fierce commitment to quality and productivity, and the ability to work with a broad range of stakeholders to manage a high volume, high velocity, and high complexity environment. You can create an engaging presentation that tells a clear story highlighting plan and expected results. You have the ability to speak up and lean in hard, but with empathy and compassion.
Responsibilities:
Design copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners.
Work with our creative agency, contact center partners and back-office teams to build and oversee our governance approach and communication calendar.
Build strong relationships across our partner senior leadership team across all four partners and six sites to set our agents up for success in serving our customers across Value brands.
Partner to develop our new customer service communications playbook.
Drive a thoughtful, engaging and measurable content delivery approach to ensure messaging is received and acted upon.
Manage our communications scorecard and a method to track impressions, engagement and action by medium and channel to make effective enhancements to our approach.
Create and deliver compelling and well-supported executive communications that communicate trends, successes and opportunities within our sites.
Oversee our communication tools and act as voice of the partner and agent to ensure our communications tools, protocols and methods are effective.
What we're looking for:
You'll need to have:
Even better if you have:
Experience leading a team.
Experience in critical leadership skills such as planning, prioritization, communication, and project management.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum of eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
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