Overview
Join a new, centralized delivery coordination team with a mission to support our fast-growing and evolving business. In this role, you will provide consistent, reliable, and timely service to support customers and partners across our program's spectrum.
As the world leader in GIS technology, Esri’s mapping and spatial analytics software helps our customers solve problems across all sectors of business and government. Esri’s Professional Services Division plays a crucial role in the innovation and implementation of the ArcGIS platform. Our mission is simple yet powerful: enable user success, broaden the impact of GIS, and push our platform to make our technology better.
Responsibilities
- Create and manage scope, schedule, and budget for consulting activities to provide our customers and strategic partners with meaningful solutions.
- Proactively track, identify, and mitigate any potential risks with consulting activities.
- Collaborate with Professional Services business functions to ensure successful delivery of program engagements.
- Manage multiple services engagements and consultants’ schedules and maintain strong relationships with customers for future engagements.
- Prepare and provide regular program updates and risk management assessment to key internal stakeholders.
- Conduct regular engagement artifact validation through the evaluation of work plans, agendas, documentation, and business reporting analysis.
- Support an extended network of coordinators located throughout the United States by sharing resources, experience, and knowledge to ensure the success of the greater program, Professional Services, and Esri.
- Help identify regional and national trends and patterns for successful technology implementation.
Requirements
- 2+ years of professional experience in a similar position, supporting similar responsibilities.
- Demonstrated experience supporting the development of project plans, budgets, and schedules.
- An appreciation for technology and willingness to learn high-level concepts.
- Ability to develop productive, strong relationships with internal teams and customers to meet targeted objectives.
- Ability to lead and manage multiple engagements.
- Entrepreneurial attitude and willingness to learn.
- You thrive in a dynamic, cross-functional team environment.
- An analytical mindset with the ability to create reports, interpret results, and make recommendations on appropriate courses of action.
- Proficiency with Microsoft Office products.
- Excellent communication, collaboration, organizational, time management, presentation, and writing skills.
- Proactive, self-motivated, agile, and team-oriented.
- Bachelor’s in Geography, GIS, Information Systems, or a related field.
Recommended Qualifications
- Experience with collaboration tools, such as Professional Services Automation, SharePoint, Salesforce, and/or other business management/reporting systems.
- Experience with ArcGIS, location-based services, geo-enabled apps, spatial analytics, or similar geospatial technology.
- Experience preparing, reviewing, and presenting high-quality scopes of work, proposals, business metrics, and reports.
- Project Management Professional (PMP) certification.
- Master's in GIS, Information Systems, Geography, or a related field.
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