Position Type: Full time
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor of Computer Science
Travel Percentage: 1 - 5%
Job Description
About FIS
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the team
As a Technology Business Consultant, you'll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions, e.g., FIS' Identity Management solution (FIS Infinity IdP) that meet their needs and help advance the way the world pays, banks, and invests.
What you will be doing
- Researching client needs, analyzing trends and best practices, and creating detailed support specifications.
- Demonstrating a client-centered approach, providing exceptional service and fostering strong client relationships.
- Working with team members, collaborating to develop and implement automated tools to streamline workflow processes.
- Troubleshooting technical issues, identifying root causes, and providing timely resolutions.
- Collaborating with different departments to gather relevant information and insights for efficient problem-solving.
- Maintaining clear and concise documentation of troubleshooting steps, solutions, and configurations.
- Independently managing and prioritizing incoming tickets from internal teams through our ticketing system.
- Collaborating with team members to create and refine tailored configurations for individual clients.
- Actively participating in client calls and internal meetings, offering technical expertise and insights.
What you will need
- 3+ years of relevant experience.
- Knowledge of multiple end-to-end systems as well as application development.
- Proficiency in business modeling and requirements definition disciplines.
- Proficiency in Excel to create reports, pivot tables, and formulas to provide insights and support decision-making.
- Strong analytical skills to identify trends and patterns within tickets, proactively addressing potential challenges.
- A bachelor's in computer science or information systems or the equivalent experience.
Added bonus if you have
- Knowledge with JavaScript, Visual Studio, Python3, REST APIs, etc.
- Knowledge with Jenkins, Bitbucket, Artifactory.
- Knowledge of Microsoft Power BI for Dashboard Reporting and Support Models.
- Knowledge of Identity Manager systems, Infinity IdP, Okta, Ping ID, Azure, etc.
- Knowledge of OAuth2, SAML, OpenID Connect (OIDC).
What we offer you
- Flexible and creative work environment.
- Diverse and collaborative atmosphere.
- Professional and personal development resources.
- Opportunities to volunteer and support charities.
- Competitive salary and benefits.
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