A successful Retail Store Associate will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences.
Position Details:
What You'll Do:
- Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understand the customer is the center of what we do.
- Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
- Effectively communicate sales and promotions.
- Understand the importance of email capture as part of sales and service and executes to standard.
- Respond proactively and be empowered to provide positive resolutions to customer concerns.
- Answer telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
- Assist in receiving, processing and replenishing merchandise.
- Maintain merchandising, presentation and display standards. Ensure the sales floor is customer ready.
- Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
- Accurately and efficiently process all register transactions.
- Adhere to all company policies, procedures and practices.
- Perform any other duties as directed by management.
What We're Looking For:
- High school diploma or equivalent.
- Retail experience is preferred but not necessary.
- Customer Centric.
- Takes pride in a job well done and shows ownership in the store.
- Operates with integrity and trust.
- Excellent communicator and listener.
- Collaborates and functions as part of a team.
- Performs other duties as directed.
Environmental Factors:
- Must be able to stand or walk for up to eight hours a day.
- Frequent reaching and bending and twisting - below waist and above shoulders.
- Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
- Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
- Ability to climb ladders, reach and bend.
- Work in temperatures ranging from 50 - 85 degrees - especially in our stock room areas.
- Use of a computer up to 60 % of the time throughout the day.
Benefit Offerings: 40% employee merchandise discount, 401K program with company match, employee stock purchase plan.
Compensation: $15.00 - $16.58/hour
Compensation is based on several factors including but not limited to education, work experience, certifications, federal, state and local minimum wage requirements, etc.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
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