OPS SYSTEM PROJECT CONSULTANT - 64802076 *Open Competitive*
Date: Oct 24, 2024
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Requisition No: 840029
Agency: Department of Health
Working Title: OPS SYSTEM PROJECT CONSULTANT - 64802076 *Open Competitive*
To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:
- All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
- Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
- Responses to Qualifying Questions must be clearly supported in your employment history.
Your Specific Responsibilities:
This position is responsible for the development, analysis, optimization, and modification of vendor products related to the Medical Quality Assurance virtual assistant, ELI. This position reports to the Operations Manager C-SES in the Advanced Technology Team of the System Support Services Unit within the Bureau of Operations. The incumbent performs advanced level work with independent performance under limited supervision.
Examples of Job Duties:
- Analyze reports for potential errors and opportunities for optimization.
- Identify configuration changes that will result in a benefit to overall customer experience.
- Perform and test identified changes based on departmental standards.
- Collaborate with vendors, team members, and subject matter experts to establish the technical vision and analyze tradeoffs between system usability, customer experience, and business needs.
- Help managers and business stakeholders understand the potential and limitations of the system when planning new products.
- Assist with the deployment of improved or modified systems models into production.
- Aid system users in the testing of configuration changes by using User Acceptance Testing with stakeholders.
- Help create training and best practices documentation for team members and other stakeholders.
- Contribute to creating reports to be used by managers or other team members.
- Analyze created reports for requirement identification.
- Perform other work-related duties as required.
Required Knowledge, Skills, and Abilities:
- Experience with information and document management systems.
- Experience analyzing and configuring existing applications.
- Experience with Microsoft Office Suite.
- Ability to communicate technical issues, risks, and approaches to non-technical managers.
- Ability to troubleshoot technical problems and recommend or implement design changes.
Preferred Knowledge, Skills, and Abilities:
- Experience with programming fundamentals.
- Experience with IBM Watson Products.
- Experience with business analysis.
- Experience with ticket management systems.
- Experience with foreign language.
Where You Will Work:
Division of Medical Quality Assurance, Leon County
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:
- State of Florida 401(a) FICA Alternative Plan (mandatory).
- Participation in state group insurance (upon meeting eligibility requirements).
- Workers’ Compensation (mandatory, if needed).
- Reemployment Assistance (Unemployment Compensation) (mandatory, if needed).
- Deferred Compensation (voluntary).
- Employee Assistance Program (voluntary).
- And more!
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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