Automotive Service Advisor

Automotive Search Group • New York, NY, United States • $200k - $250k / year • 4w ago

Busy import dealership in the Brooklyn market is seeking a motivated and organized Automotive Service Advisor to join their team. New car dealership experience is required for this role. The successful candidate will have a proven track record as a Service Writer in a new-car dealership with strong CSI. As an Automotive Service Advisor, this person will be the primary point of contact customers when they bring their vehicles in for service or repair. This person will be responsible for greeting customers, understanding their needs and concerns, and coordinating the work to be performed on their vehicles. Likewise, it is important that the Service Writer hired keeps customers informed of their vehicle statuses and repair timeline.

Responsibilities:

Greet customers and provide excellent customer service
Understand customer needs and concerns and effectively communicate them to the service team
Coordinate work to be performed on vehicles and ensure timely completion
Provide estimates for service and repair work and explain the details to customers
Keep customers informed of the status of their vehicles and any additional work that may be needed
Upsell services and products to customers as recommended by the technicians
Process customer payments and maintain accurate records
Open and Close ROs accurately and promptly
Continuously improve knowledge of vehicle makes and models, as well as the latest industry techniques and technologies

Qualifications:

2+ years of experience as an Automotive Service Advisor in a new car dealership
Strong communication and customer service skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy in record-keeping
Basic computer skills and proficiency with industry-specific software, experience on Reynolds and Reynolds a plus
Valid driver's license

Compensation:

Service Advisors at this dealership average in the $90,000 - $130,000 range based on experience and performance.

Apply:
If you are a team player with a passion for the automotive industry and a commitment to delivering top-notch customer service, we encourage you to apply for this exciting opportunity. Please apply directly at www.automotivesearchgroup.com or call us at 508-620-6300

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