Department: AR Branch Network
Division: Australia Retail
Location: Rockdale
About Us
Build a rewarding career in an innovative, fast-paced and collaborative environment.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Senior Banking Consultant in our Retail Banking, you’ll play a key role in helping to deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers. You will educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers meet their financial needs and goals. This role is responsible for serving customers directly, having needs-based conversations, including managing them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff for more complex customer needs.
Role Type: 12 Month Fixed Term Contract, Full-Time (40 hours/week)
What will your day look like?
As a Senior Banking Consultant/Senior Personal Banker, you will have the opportunity to:
- Act as ANZ products initiator and role model.
- Eagerly support the Branch Manager in delivering ANZ’s retail strategy, in addition to day-to-day operations for the branch.
- Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
- Take responsibility to ‘know your customer’ from a risk perspective.
- Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Prior experience in developing strong relationships in a customer-focused role.
- Significant experience in financial services, preferably within the retail banking sector.
- Excellent communication and interpersonal skills.
- Leadership and coaching capabilities.
- Experience in being an influential user and promoter of technology.
- Ability to multi-task, highly adaptable to change and ambiguity.
You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. We offer a range of flexible working arrangements and benefits including access to health and wellbeing services and discounts on selected products and services from ANZ.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
Job Posting End Date
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