Duties
WHAT IS THE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education
The following are the duties of this position at the full working level.
- Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities, that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs. Communicates key program messages, supports partners with program delivery, and monitors compliance with program quality standards.
- Develops, recommends and implements marketing plans, strategies for promotional/marketing programs, products and services including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages. Independently exercises judgment and makes decisions in areas of uncertainty, interpreting and evaluating alternatives in an environment of continuing change and possible conflicting requirements.
- Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
- Plans, prepares and conducts, or arranges for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits emerging issues and new legislation to targeted audiences.
- Delivers objectives through a diverse portfolio of partners requiring customized marketing strategies to promote voluntary compliance.
Requirements
Conditions of Employment
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
- Undergo a review of prior performance/conduct and an income tax verification.
- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
- The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-13 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:
- Experience overseeing the development and dissemination of promotional products related to various matters.
- Experience with marketing principles and techniques to plan, coordinate and execute effective marketing plans and programs.
- Experience with evaluating promotional methods and media choices.
- Experience with consultative sales skills to develop leveraged partnerships.
- Experience applying analytical and evaluative methods such as analyzing demographic and statistical marketing data to shape program development.
- Experience with written and oral communication to deliver presentations and written products.
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education.
Additional information
- Subject to a 1-year probationary period (unless already completed).
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a bargaining unit position.
- Tour of Duty: M-F Start and stop times between 6:00 a.m. and 6:00 p.m.
- Alternative work schedule, staggered work hours or telework may be available.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
- Decision Making
- Oral Communication
- Teamwork
- Technical Competence
- Workload Management
- Writing
Required Documents
The following documents are required and must be provided with your application.
- Resume - Your resume MUST contain dates of employment.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current registration/license
- Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214.
This job is open to
- The public
- Career transition (CTAP, ICTAP, RPL)
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