The Oncology Nurse Navigator (ONN) uses their oncology-specific clinical knowledge to offer individualized assistance to patients, families, and caregivers to help overcome healthcare system barriers. Using the nursing process, an ONN provides education and resources to facilitate informed decision making and timely access to quality health and psychosocial care throughout all phases of the cancer continuum. The ONN is responsible for routine nursing aspects of the Program, which include clinical care, telephone triage, symptom management, management of patients on oral chemotherapy, data gathering and chart updating, patient education, and monitoring and follow-up of patients.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds and design programs to promote public health, particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities:
- Assumes nursing care responsibilities for a defined group of patients within the program, including but not limited to assessment, education, coordination, and documentation.
- Facilitates individualized care within the context of functional status, cultural consideration, health literacy, psychosocial, reproductive/fertility, and spiritual needs for patients, families, and caregivers.
- Provides a welcoming, helpful approach to new DFCI patients, promotes a positive, professional image.
- Supports a smooth transition of patients from diagnosis and active treatment into survivorship, chronic cancer management, or end-of-life care.
- Assists patients with cancer with issues related to treatment goals, advanced directives, palliative care, and end-of-life concerns using an ethical framework that is nonjudgmental and nondiscriminatory.
- Acts as a liaison between the patients, families, and caregivers and the providers to optimize outcomes.
- Advocates for patients to promote patient-centered care that includes shared decision making and patient goals of care with optimal outcomes.
- Provides psychosocial support to and facilitates appropriate referrals for patients, families, and caregivers.
- Contributes to ONN program and role development, implementation, and evaluation within the healthcare system and community.
- Participates in day-to-day operations of the satellite program.
- Participates in the tracking and monitoring of metrics and outcomes, in collaboration with administration, to document and evaluate outcomes of the navigation program.
- Functions as the primary nursing contact for care delivered within the satellite setting and collaborating nursing professionals.
- Evaluates patient care in the program and collaborates with the other disciplines to facilitate appropriate clinical decision-making and to implement change when necessary.
- Manages patient care across the continuum, making appropriate referrals as necessary.
- Works collaboratively and functions as an effective member of the healthcare team.
- Monitors the environment of care with attention to patient safety and assures compliance with regulatory agency standards.
- Maintains clinical practice that is evidence-based and consistent with nursing policies, procedures, and standards.
- Provides care based on age-specific needs of the patient (population served: young adult to geriatric).
- Adheres to the Code of Ethics for Nurses with Interpretive Statements (ANA, 2015) in all aspects of professional practice.
- Complies with accepted standards of professional nursing practice that is evidence-based and consistent with policy and procedures determined by DFCI as well as with all licensure/registration requirements applicable to the nursing role.
- Promotes a culture of inclusion. Fosters an environment that is sensitive to the needs of diverse populations, including but not limited to culture, ethnicity, gender, and age.
Professional Development:
- Identifies areas for professional growth.
- Formulates professional goals, objectives, and methods for accomplishing these.
- Participates in shared governance - Serves as representative on Nursing and Institute committees.
- Supports research activities within the Nursing and Patient Care Services and the Institute.
- Meets all annual evaluation requirements and competencies within the established time period.
- Pursues active membership in local and national professional organizations.
- Participates in program evaluation and development of strategic goals.
- Participates in the QA/QI projects for the program.
SUPERVISORY RESPONSIBILITIES:
No direct supervision of others, but does supervise assistive personnel as appropriate in the provision of patient care.
Minimum Requirements:
- Licensed as a registered Nurse in the Commonwealth of Massachusetts, or New Hampshire as appropriate.
- Baccalaureate degree in nursing strongly preferred. If associate degree in nursing, must complete BSN degree within 4 years.
- Minimum of 1-year recent experience as an RN.
- Ambulatory and/or oncology experience preferred.
- Professional nursing certification preferred (OCN, BMTCN, CPHON, AOCNP, CRNI, RN-BC).
- AHA BLS required (AHA ACLS accepted as minimum requirement).
Knowledge, Skills, and Abilities Required:
- Demonstrated ability to work as an effective member of an interdisciplinary team.
- Demonstrated skills in critical thinking, problem solving, and ability to make independent decisions.
- Ability to function in a busy work setting with patients with complex needs.
- Ability to put patients at ease while efficiently collecting data required by phone.
- Demonstrated ability to build and foster relationships with teams across diverse settings.
- Possess the ability to foster team relationships. The Mission, Vision, and Core Values of the Dana-Farber Cancer Institute are incorporated into all areas of practice.
- Good hearing and vision is required for the time spent in interactions with others, telecommunications, and the required reading of medical and pharmaceutical documents and patient care-related documents.
- Communications with physicians or staff during office hours requires organization of information, discretion, and balancing of multiple communications.
- Relationships with patients/families and colleagues require excellent listening skills, the ability to identify issues and seek a resolution that reflects the quality care and satisfaction goals of the practice.
- The work requires concentration and frequent mental and visual attention as well as the ability to work efficiently. Frequent interruptions and movement away from the desk require the ability to stay focused and return to uncompleted tasks.
- Telephone communications listening and speaking skills are required for the time spent in this mode of communication.
- The ability to balance multiple tasks and normal stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.
- The ability to speak, read, and write in English, and the ability to perform mathematical pharmaceutical calculations is required for this position.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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