Introduction
Do you have the career opportunities as a(an) Lead RN Patient Logistic Center you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join HCA Healthcare which is a part of the nation’s leading provider of healthcare services, HCA Healthcare.
Job Summary and Qualifications
The HCA South Florida Transfer Center handles the patient movement and logistics for over 34 HCA hospitals and free-standing emergency rooms across the east and west Florida divisions. Our mission is to assist in the clinical placement and movement of critical patients both into and out of our facilities providing timely access to care for our patients when minutes matter the most. The transfer center is staffed 24/7 with seasoned clinical professionals who collaborate between physicians, hospitals, and other immediate health care settings to coordinate the timely movement of high acuity patients such as STEMI, stroke, trauma, neonatal care, and so forth.
Responsibilities
- Oversees daily operations consistent with the departmental goals.
- Monitors orientation of new staff through collaboration with preceptor.
- Completes initial review of service inquiries and recoveries and communicates results with TC leadership.
- Serves as the primary point of contact (while on duty) in the absence of TC leadership.
- Assists management with scheduling and covering open shifts.
- Responsible for QA/QI of data, phone calls, and reports.
- Assists with staff communication, provides updates and maintains standards.
- Strives to improve current operations by identifying inefficiencies.
- Meets with leadership regularly to effectively communicate and resolve issues.
- Works as a liaison between staff and leadership.
- Maintains the Transfer Center documentation system by updating locations and providers as required.
- Exercises good judgment in the absence of detailed instructions or in an emergency situation.
- Sets a good example for staff by adhering to all office policies and maintaining a positive attitude.
- Brings problems or issues to leadership’s attention in a timely manner.
- Plays a vital role in emergency operations.
- Assists in data collection, monitoring, evaluation and analysis of data.
- Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
- All other duties as assigned.
- Monitors the call queue for the Transfer Center.
Knowledge, Skills & Abilities
- Proficient in job responsibilities of transfer coordinator.
- Proficient in job responsibilities of a centralized patient placement coordinator.
- Strong working knowledge of all EMTALA regulations.
- Prior customer service experience.
- Knowledge of patient transfer related state and federal regulations.
- Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others.
- Ability to set and follow priorities.
- Character to maintain strict confidentiality.
- Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations.
- Knowledge of basic hospital services.
- Ability to multi-task with multiple computer systems.
- Positive, enthusiastic, helpful personality.
Education
- Graduate from an accredited school of nursing.
- Bachelor of Nursing preferred.
Experience
- Prior management/supervisory experience in a healthcare related field preferred.
- Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred.
If this opportunity is your next step in your career path, we encourage you to apply for our Lead RN Patient Logistic Center opening. We review all applications. Qualified candidates will be contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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