The Clinic Manager is responsible for the overall administration and management of the clinic. This includes supervising staff, managing budgets, ensuring compliance with healthcare regulations, and overseeing patient care quality. The Clinic Manager works closely with physicians, nurses, and administrative staff to ensure a high standard of patient service and operational efficiency.
Key Responsibilities:
- Operations Management:
- Manage the day-to-day operations of the clinic, ensuring smooth workflow and patient satisfaction.
- Develop and implement clinic policies, procedures, and protocols to ensure compliance with regulatory requirements.
- Monitor the performance of the clinic and implement continuous improvements to enhance efficiency and quality.
- Staff Management:
- Supervise clinical and administrative staff, including hiring, training, scheduling, and performance evaluations.
- Facilitate effective communication between staff, providing support and addressing any personnel issues.
- Promote a positive and collaborative working environment.
- Financial Management:
- Oversee clinic budgets, financial planning, and cost control, ensuring fiscal responsibility.
- Manage billing processes, insurance claims, and revenue cycle operations.
- Track key performance indicators (KPIs) such as patient volume, revenue, and expenses, and report to upper management.
- Patient Care Coordination:
- Ensure high-quality patient care by coordinating clinical services, managing patient flow, and handling patient complaints.
- Work with healthcare providers to maintain consistent and excellent patient care standards.
- Oversee the patient scheduling process, ensuring efficiency and minimal waiting times.
- Compliance and Safety:
- Ensure compliance with healthcare laws, regulations, and standards, including HIPAA, OSHA, and accreditation requirements.
- Maintain a safe, clean, and organized clinic environment.
- Conduct regular audits to ensure proper documentation and compliance with policies and procedures.
- Technology and Equipment Management:
- Oversee the maintenance and use of medical and office equipment.
- Implement and maintain electronic health records (EHR) systems and other healthcare technology solutions.
- Customer Service:
- Develop and maintain a high standard of customer service, ensuring patients have a positive experience from check-in to discharge.
- Address patient concerns and ensure issues are resolved promptly and professionally.
Qualifications:
- Bachelor’s degree in healthcare administration, business management, or a related field (Master’s preferred).
- Proven experience as a Clinic Manager or in a similar role in healthcare management.
- Strong knowledge of healthcare operations, regulations, and best practices.
- Excellent organizational and multitasking abilities.
- Strong leadership and team management skills.
- Proficiency in healthcare management software (e.g., EHR systems).
- Strong financial acumen with experience managing budgets and revenue cycle.
- Excellent communication and interpersonal skills.
Key Competencies:
- Problem-solving and decision-making
- Leadership and people management
- Time management and organizational skills
- Strong attention to detail
- Customer service focus
- Adaptability and flexibility
Work Environment:
The Clinic Manager typically works in a healthcare facility, which may include medical offices, outpatient centers, or other clinical settings. The role requires multitasking and managing various aspects of the clinic’s operations, including occasional stressful situations.
Job Type: Full-time
Pay: $78,000.00 - $128,000.00 per year
Benefits:
- Flexible spending account
- Health insurance
- Paid time off
Medical Specialty:
Work Location: In person
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