University of Toledo has proudly served our community since 1872. We offer competitive wages, access to the Public Employees Retirement System, generous time off allowances and additional wellness benefits. As a part of The University of Toledo, employees and their dependents also have access to education benefits at UToledo.
Job no: 498151
Work type: Staff - Contingent, Staff - Part-Time
Location: Health Science Campus Hospital
Categories: Healthcare Positions, Part-Time, AFSCME
Title: ED Registration Specialist
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 1
Start Time: 3AM/7AM End Time: 3PM/7PM
Posted Salary: Starting hourly wage is $15.87
Float: Yes
Rotate: Yes
On Call: Yes
Travel: Yes
Job Description:
The ED Registration Specialist performs all outpatient and inpatient registration functions, insurance verification, and cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strives to sustain a courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensures that financial policies and requirements are met while providing caring access at the University of Toledo Medical Center.
Performs complete and accurate registration and admission functions for the purpose of maximizing reimbursement and providing timely and accurate patient information to all other providers and users of patient data.
The ED Registration Specialist is highly skilled and works at a fully cross-functional level.
Minimum Qualifications:
- High School diploma or equivalent required
- Previous customer service experience required
- Recent experience (within 2 years) in a hospital or physician office performing as a primary duty, one (1) of the three (3) following is required:
- Registration Specialist
- Collection/Billing specialist
- Check-in/out Clerk - who enters patient demographic/insurance information in the system (testing may be given)
Communication and other skills:
- Must have working knowledge to operate a computer in a windows-based environment utilizing various software programs such as Microsoft Word, Excel, and Outlook to produce and manage essential reports and correspondence. Must be able to utilize a computer keyboard proficiently.
- Ability to work with minimum supervision and apply understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to develop and maintain professional service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors, and others. Ability to provide excellent customer satisfaction when presenting information and responding to questions from staff, patients, and the general public. Ability to deal with confrontation and stressful working environments while maintaining excellence in customer service.
- Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within the University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals, and covered veterans.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 AM and 5:00 PM or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.
Advertised: 25 Oct 2024 Eastern Daylight Time
Applications close:
Main Campus
Center for Administrative Support
Hours: 8:30 a.m. to 5 p.m.
Phone: 419.530.4747
Fax: 419.530.1490
HumanResourcesDepartment@utoledo.edu
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