Job Summary: Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.
Essential Responsibilities: - Patient Procedures and Activities:
- Assemble patient education materials.
- Assist provider in patient examinations and procedures.
- Consult with provider concerning procedures and patient condition.
- Complete patient forms and records.
- Laboratories:
- Clean work area. Attach temples to frames.
- Cut lenses to specified size and shape.
- Fit finished lenses into frames.
- Handle computer printouts.
- Inspect lenses and eyeglasses to verify correct processing of prescription.
- Investigate lost, misplaced or incorrectly filled prescription orders.
- Package eyeglasses in containers for courier pick up.
- Refine shape of lenses by smoothing edges.
- Adjust patient eyeglass frames.
- Assist patient in selecting optical items.
- Examine eyeglasses from laboratory.
- Make minor repairs and adjustments to eyeglasses.
- Maintain optical supplies.
- Measure patient facial features.
- Receive and ship finished eyeglasses.
- Materials and Supplies:
- Fill request for equipment and supplies.
- Maintain and order supplies.
- Maintain records of material usage/inventory levels.
- Clear paper jams and perform routine maintenance.
- Operate copier equipment.
- Administrative and Other:
- Collect and compile cumulative data and statistics.
- Maintain department logs.
- Answer telephones and take messages.
- Orient and train new or less experienced personnel.
- Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.
- Locate personnel by paging system or beeper.
- Attend conferences, meetings and in-service training programs.
- Assume other activities and responsibilities from time to time as directed.
- Uphold Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Assist members with the selection of frames and lenses.
- Take orders for eyewear and miscellaneous optical items.
- Dispense and adjust eyewear and ophthalmic appliances, making minor repairs as required. Take facial measurements of members to fit eyewear needs.
- Provide members with information regarding eyewear, product options and eyewear services. Manage and resolve member eyewear complaints.
- Create and maintain neat, attractive and sales effective frame displays.
- Maintain departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.
- Return recalled frames/optical items by specified due dates. Inspect eyeglasses to ensure conformance with prescribed/ordered specifications.
- Process jobs in the bench room.
- Contact members, optical lab and clinics concerning eyewear orders and prescriptions. Determine member vision eligibility and benefits.
- Attend staff meetings and training as required, maintaining current knowledge of all computer systems designated for the operation of the department.
- Establish and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.
- May perform other duties as required.
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