Job Summary: Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Staff Registered Nurse (RN) II - Virtual Care/Telehealth practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and by organizational policies, procedures, and guidelines. Utilizes approved patient care protocols, workflows, and critical thinking to provide nursing care to patients, members, and families that promotes or restores health and prevents illness. Collaborates with clinicians, health care teams (HCTs), and leaders to ensure the delivery of high quality, effective, and efficient care using various digital and telephonic channels. Effectively communicates with patients and members of the HCT to resolve patient needs and close the loop.
Essential Responsibilities: - Utilizes various telecommunications technology to provide patient care.
- Manages electronic and telephonic patient messages and triages to physicians or other members of the healthcare team to resolve patient needs, requests, or concerns.
- Determines appropriateness and acuity of patient needs based on electronic or telephonic message content and prioritizes accordingly.
- Receives and manages incoming calls from a dedicated call queue, as applicable.
- Applies nursing assessment and critical thinking skills to evaluate and triage patients virtually, via telephone, secure email, or other available electronic tools.
- Evaluates emergency situations and initiates appropriate nursing interventions.
- Communicates member queries requiring physician or HCT involvement, intervention, or follow-up in a timely manner.
- Provides telephonic and electronic interactions with patients that requires follow-up care and/or preventative outreach.
- Answers inquiries from internal clinicians, patients, and family members by telephone, chat, or online messaging.
- Accurately documents patient data, actions, interventions, and response to treatment according to established policies, protocols, and guidelines.
- Schedules appointments and signs or pends orders outlined by clinician, care protocol, nurse standing order and/or chart review.
- Assesses patient and family health education needs and provides teaching, per protocol.
- Autonomously provides in-scope clinical guidance and patient education.
- Participates in quality improvement activities and/or initiatives.
- Participates in departmental orientation, training, and evaluation of new staff.
- Serves as a preceptor, resource, and mentor for new members of the virtual care team.
- Seeks and completes formal continuing education relevant to clinical discipline.
- May perform other duties as assigned.
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