Cutting edge technology company located off 75 North between Midtown Atlanta and 285 is growing and needs to hire a Client Support Specialist to manage a designated group of clients.
Amazing opportunity to join a company on the move with strong employee retainment and a fun positive culture.
Client Support provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a proactive partner, rather than as a vendor.
If you have a track record of delivering exceptional support and are serious about furthering your career, we provide the guidance and training that set you up for success. This position entails:
- Understanding the company's equipment and technology and using this knowledge to anticipate client needs, provide clients with functional capabilities and a service experience that exceed their expectations, and solve novel problems quickly and creatively
- Technical support for hardware and software, such as camera setup, user account setup, user tools, remote troubleshooting, and any other technical needs
- Logistical support for order fulfillment and any other logistical needs
- Auditing and managing vendor accounts
Qualifications:
- 1-3 years of client-support experience in a technical, professional, or high-end service market
- The mindset and desire to anticipate and exceed client expectations
- Outstanding ability to communicate clearly in writing and speaking and to listen carefully to clients and coworkers
- Ability to work independently and as a team player
- Technical aptitude coupled with patience and willingness to guide clients in using our equipment and technology
Don't skip over the benefits - they are some of the best in the industry!
- Health insurance paid 100% for employee and 50% for family
- Dental insurance paid 100% for employee
- 401k with company match
- A fun work environment: casual dress, free snacks, complimentary massages, and great parties
- Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
- Paid sabbatical program: 4 weeks every 5 years
- An award-winning culture recognized for its high level of employee satisfaction
- Long Term Disability paid 100% for employee
- Life/AD&D
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