If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.
About Harris County Public Health: Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview: Under the supervision of the ACCESS Senior Manager, the Cohort Manager will oversee a team of coordinated care professionals to achieve the goals of the Cohort of ACCESS Harris County. The Cohort Manager will lead and supervise the coordinated care team, train new staff members, provide logistical guidance and support, maintain a working knowledge of and compliance with ACCESS Harris objectives and procedures, and coordinate with additional supervisors to deliver quality participant care. The Cohort Manager will also oversee outreach efforts to increase access, communication, community engagement, and education for residents of Harris County.
Duties & Responsibilities:
- Manage, supervise and provide oversight for the following: Direction to employees within the team by organizing, maintaining staffing levels, ensuring new employee training, performance management, participate in regular meetings with Harris County Public Health staff to review and assess program progress, assess the relevance and adequacy of the plan as it is developed to determine other priority needs and goals.
- Oversee operations/activities of participants care-coordination team; responsible for providing ongoing case management services for participants enrolled in ACCESS; works with participants to enhance stability and overall well-being by addressing specific needs that may have contributed to the identified vulnerability; assists with internal and external referrals for medical, substance use, mental health, parenting, employment, housing needs, and other needs related to social determinants of health.
- Be a main point of contact for ACCESS Harris IMDT Manager, care coordination team, and safety net department appointed contacts; facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders; provide continuous feedback to the Care Coordination Team during case conference; maintains case records and documentation as appropriate.
- Responsible for workflow facilitation through the effective use of the care coordination team, increasing productivity and efficiency to meet ACCESS Harris program initiatives; provide trauma-responsive case management services, effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergencies involving the health and safety of participants being compromised; provide empathetic advice and guidance to participants to ensure participant satisfaction and program completion.
- Evaluate, document, and continuously improve team performance and program development.
- Conduct site/home visits as needed to complete initial assessments on new participants and provide follow-up to existing participants; ensure the safety and basic needs of the participant are met in an appropriate and caring manner.
- Monitors status reports, metrics, or ad hoc reports, as requested by leadership; facilitates case coordination and information sharing amongst safety net departments, community-based organizations, and any additional stakeholders.
- Create consistent outreach plans to provide education and awareness of ACCESS Harris; assist with coordinating and leading cohort teams at local events, community gatherings, workshops, and training and to community leaders, local politicians, community-based organizations.
- Develop and maintain knowledge of operations and functions of Harris County government associated with achieving the goals and vision of Harris County Public Health through ACCESS Harris and related services; conduct a community assessment to identify resources and community organizations/groups that can assist in furthering the mission of ACCESS and facilitate implementation of the strategies identified in the plan, emphasizing the maximum engagement of community residents’ existing community services.
- Ensure compliance with internal policies, procedures, protocols, and external guidelines, laws, and regulations; develop a strategy to increase resident participation in community events and amenities.
Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Minimum Requirements:
Education: Bachelor’s degree in Business Administration, Healthcare Administration, Public Health, or a related field.
Experience: Two (2) years of supervisory experience leading teams to reach challenging goals and objectives in the social service space; at least one (1) year of experience working as Case Manager or in Case Management; at least one (1) year of experience working with coordinated care.
Licensure/Certification: Valid Driver’s License (TX upon hire).
Computer Proficiency: Proficient in Microsoft Office Suite software, including 365 programs.
Knowledge, Skills and Abilities:
- Communicates effectively and appropriately. Speaks in a clear and credible manner.
- Makes and fulfills commitments.
- Can work independently, meeting reasonable deadlines.
- Arrives at work on time and ready to contribute.
- Handles sensitive or difficult issues with grace and confidence.
- Demonstrates an awareness of, and sensitivity to, the needs and concerns of individuals from different cultures.
- Experience documenting case notes.
- Be knowledgeable of community resources and refer clients as needed.
- Excellent written and verbal communication skills.
- Working knowledge of best management practices.
- Ability to effectively collaborate with a variety of stakeholders, both internal and external.
Position Type, and Typical Hours of Work:
- Full-Time | Regular
- Monday - Friday; 8 am - 5 pm
- 40 hours per week (including evenings and weekends)
- Ability to work outside regular business hours (evenings and weekends)
- May be required to travel which may include transporting clients, participating in community outreach programs, and attending meetings and training opportunities within Harris County.
Work Environment: This job operates in a professional office environment with frequent occurrences of community outreach events, volunteer activities, and site visits to include the residence of participants. This role routinely uses standard office equipment such as desktop computers, laptop computers, tablets, cellphones, desk phones, photocopiers, filing cabinets, and fax machines.
Physical Demands: Frequently required to sit or stand, use manual dexterity, speak, listen, hear, and write. Works in an office or indoor environment with little or occasional light physical effort and moderate noise. May occasionally lift and move up to 25 pounds and occasionally lift to 50 pounds.
Work Location: Harris County Public Health (1111 Fannin, Houston, 77002)
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
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