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Requisition No: 838890
Agency: Department of Health
Working Title: MEDICAL UNIT SPECIALIST - 64059545
The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.
Job Summary-Medical Unit Specialist: The successful incumbent will work for the Medical Services program and will serve as a back-up for the Admitting/Eligibility departments, Centralized Medical Records, Centralized Call Center. This position requires frequent travel to five clinic locations throughout Pinellas County. A valid Florida Driver’s License and reliable transportation is required for this position. Incumbent should have the ability to work as a team member and independently in a fast-paced environment and must possess excellent customer service skills. Must have a positive attitude, be flexible, approachable and accept change readily.
Performs the following medical record functions:
- Responds to Release of Information requests, including legal, subpoenas, and disability and client requests within 7-10 business days.
- Uses databases to input data as required. Scans and imports medical records. Monitors fax machines to ensure that all faxes are received/sent promptly.
- Answers telephone inquiries related to Release of Information and Medical Records in general and provides responses to internal and external clients.
- Sorts and distributes mail that is received in the Medical Records department.
- Uses various office equipment including telephones, fax and copy machines. Orders supplies for the department when needed.
Performs the Following Admitting & Eligibility functions:
- Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients.
- Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information.
- Schedules client appointments and places reminder phone calls.
- Serves as a back-up cashier.
- Scans and attaches documents to client medical records.
- Processes requests for copies of medical records in accordance with State law and HIPAA.
Centralized Call Center
- Answers incoming calls made to all Health Departments locations.
- Responds to caller’s general information requests and/or inquiries in a professional and courteous manner.
- Refers and transfers callers to the most qualified area when needed.
- Makes announcements over the public-address system as needed.
- Utilizes an effective messaging system to ensure follow up.
- Informs callers of public information as needed.
- Tracks calls appropriately.
- Obtains patient demographic and insurance information.
- Updates pertinent information and enters into HMS/EagleSoft.
- Cancels/reschedules appointments associated with calls.
- Completes appointment reminders and reschedules missed appointments as needed.
Other Related Duties as Assigned:
- Performs other duties as required.
- Attends staff meetings as required.
- Attends training for personal and professional growth.
- Meets annual training requirements.
- Provides back-up assistance to the admitting department.
Knowledge, Skills and Abilities needed for the position:
- Ability to prioritize work, manage diverse situations, and identify and adjust to changing priorities.
- Ability to establish and maintain effective working relationships.
- Ability to provide excellent internal and external customer service.
- Skilled in the use of computer systems/programs.
- Skilled in the use of office equipment such as fax, copy machines, and scanners. Knowledge of patient confidentiality laws.
Minimum Qualifications:
- At least 1 year experience working in a medical office setting.
- At least 2 years of computer experience.
- At least 2 years’ experience working in a fast-paced customer service position.
- Valid driver’s license with access to private transportation or able to obtain within 30 days of hire.
- Work experience using multiple databases/computer software programs.
Other Desirable Qualifications:
- Experience working in a call center.
- Experience working in a medical records department.
- Experience working with different health insurances, including Medicaid.
- Knowledge of Medical Terminology.
- Experience determining financial eligibility for clients/patients.
Where You Will Work:
St. Petersburg Health Department: 205 Dr MLK Jr St N, St. Petersburg FL 33701
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions.
This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
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