The Department of Otolaryngology-Head and Neck Surgery is seeking an Administrator - Clinical. The Administrator is responsible for collaborating with the department Director and other department leaders for the strategy, oversight, and implementation of the day-to-day operations of the department, with the exception of those policies, practices, and activities that directly involve professional medical judgment. The Administrator derives authority from and is directly responsible to the Director and SOM and/or JHH Executive leaders. Overall, the Administrator is responsible for oversight, maintenance, and growth of department clinical, research, and educational operations.
For the Department of Otolaryngology-HNS, the Administrator will organize the clinical practice via multiple clinical divisions representing the full array of Otolaryngology head and neck surgery subspecialties. The Administrator, in conjunction with the department Director, plans, directs, monitors, coordinates, controls, and evaluates the operations of the department’s clinical, academic, and research programs and activities, except those directly involving professional medical judgment. The Administrator develops, recommends, and implements the department’s operational plan and will assist the department in determining its immediate and long-term strategic plan. The Administrator is responsible for maintaining liaison with all levels of administration of the School of Medicine and the affiliated hospitals utilized by the department’s faculty.
The Administrator assures the department’s satisfactory compliance with the rules and regulations of the JHU-School of Medicine, JHH-JHHS, Johns Hopkins Bayview Medical Center, Suburban and Sibley Hospitals, and other clinical practice sites. The position requires an awareness of national health care and research trends, policies, and issues. The Administrator is responsible for the dissemination of material on matters relating to the governance of departments in an academic medical center and the development and maintenance of comprehensive faculty management information and reporting systems.
Specific Duties & Responsibilities
- Manage/Oversee all personnel issues for the department including appointment and salary package development for faculty and the non-faculty staff in the department’s clinical, academic, and research areas.
- The scope of activities includes budgeting; grants and contract administration; faculty, house-staff, and personnel recruiting; space management and analogous Hospital activities including physician credentialing and appointment processing. The Administrator also directs the department’s professional fee billing office and assists physician directors in managing the staff in the clinical areas.
- Work closely with the Director and other department leaders, as required, to coordinate medical and non-medical policies and practices.
The administrator has major responsibility in the following areas:
Personnel
- Creates strategic vision for retention and recruitment of personnel, with other key stakeholders.
- Devises and supports the systems needed for recruitment, development, evaluation, and retention of medical personnel.
- Approves non-physician positions in accordance with strategic vision.
- Advise and oversee systems related to the development of job descriptions, recruitment/hiring, orientation/training, salary administration, performance appraisal, termination, and grievance process of non-physician personnel.
- Acts as a final arbitrator for non-physician personnel, both management and non-management.
- Identifies, evaluates, selects, and administers fringe benefit packages and other compensation items.
- Oversees wellness measures for the staff and administrative personnel.
General Non-medical Management
- Ensures the provision of affordable health care services by the acquisition, utilization, and organization of resources (human, financial, and physical). Develops improved management techniques and practices.
- Oversees and accountable for clinical operations. Provides direction to supervisory personnel in establishing department philosophy and objectives related to staffing and performance standards, policies and procedures, job classifications, and compliance with government regulations.
- Manages communication that informs staff of institutional policies and major decisions. Initially handles complaints from clients such as services and billing, among others, and refers problems to appropriate personnel.
- Collaborates with and is accountable for projects with non-medical professionals, such as attorneys and accountants and approves of legal procedures in concert with professionals and the stakeholders.
- Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful practice atmosphere.
- Ensures compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.
- Continually monitors operations, programs, and physical properties.
Financial Management and Analytics
- Oversees financial and analytics for the department.
- Develops a financial model which is reviewed and updated annually.
- Creates a transparent budget plan.
- Develops a financial reporting plan for all faculty and non-faculty clinicians.
- Coordinates the long-range financial development and management of the department.
- In conjunction with Departmental leadership, determines the allocation of resources to practice development, to fringe benefits, and to current income for practice members.
- Oversees all aspects of the Accounts Receivable process.
- Oversees departmental systems for Accounts Payable and Payroll.
- Oversee the development of analytics driven operations.
Planning
- Participates in charting and implementing the department’s mission in response to the changing needs of the internal and external environments.
- Recommends, develops, and updates strategic long-term plans for the development of the department which support the organization’s philosophy and goals and presents them for leadership approval.
- Is directly involved in planning fee-setting and institutional policy on non-medical issues.
Additional Knowledge, Skills and Abilities
- Knowledge of the principles and practices of health planning and management sufficient to manage, direct and coordinate the operation of a department in a major health care organization.
- Knowledge of the purposes, organization, and policies of the community’s health systems sufficient to interact with other health care providers.
- Knowledge of the policies and procedures of the department sufficient to direct its operations and to provide effective patient care.
- Knowledge of the principles and practices of employee development sufficient to ensure organizational productivity.
- Knowledge of computer programs and application.
- Ability to run and read ad-hoc and comprehensive reports.
- Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
- Ability to build effective professional relationships with stakeholders, faculty, and staff within the department, school, health system, and university.
- Skill in analyzing situations accurately and taking effective action.
- Skill in establishing and maintaining effective working relationships with employees and achieving goals and objectives.
- Ability to consider issues from a school-wide perspective, setting priorities, meeting deadlines, balancing the needs and goals of the department with those of the organization.
- Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
- Ability to assume responsibility and exercise authority over assigned work functions.
- Ability to effectively manage, mentor, and educate administrative staff.
Minimum Qualifications
- Bachelor's degree in business, finance, accounting, or related field.
- Seven years progressively responsible professional-level administrative and financial experience related to monetary or non-monetary resources of a department, center, or unit, including two years financial management experience (e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources).
- Master's Degree in a related field may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- MBA, MHA, MPH, or Master's degree in related field.
- Supervisory experience.
Classified Title: Administrator - Clinical
Role/Level/Range: L/05/LH
Starting Salary Range: $127,300 - $223,000 Annually ($183,359 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 am - 5:00 pm
Exempt Status: Exempt
Location: School of Medicine Campus
Department name: SOM Oto General Administration
Personnel area: School of Medicine
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