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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .
Requisition No: 839495
Agency: Department of Health
Working Title: HEALTH SUPPORT SPECIALIST - 64081984
Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.
Your Specific Responsibilities:
This is a specialized complex support work for a growing caseload of the Special Supplemental Nutrition Program for Women, Infants and Children (WIC). The incumbent is expected to maintain a courteous and cooperative working relationship with staff and the public in a diverse environment. Work requires independent judgement and decision making and must follow specific federally regulated procedures. Work is performed at the Florida Department of Health in Osceola County at one of our sites.
Interview participants to determine initial and continuing program eligibility based on income, residency and federal and state guidelines and procedures. Performs client registration, update demographics, verify FMMIS eligibility, verify and document income, collect racial and ethnicity information for statistical purposes on FL-WISE.
Issue WIC benefits to eligible participants, issue new and /or replacement cards and explain EBT card usage and benefits. Inform participants about certification period and schedule follow up appointments using an on-line appointment system to schedule clients for correct appointment type at correct time intervals. Dispense the appropriate type and amount of in-stock special formula. Issues quarterly newsletter to clients for secondary low risk nutrition education contact according to DHM 150-24. Ensures that the Florida voter registration processes are completed accurately.
Obtain and record accurate anthropometric and hematological data. Verify client immunization status using FL-WISE, FL SHOTS or other documentation. Ensure that all high-risk clients are referred to the nutritionist when noted on the alert screen. Responsible for inputting nutrition questionnaire into FL-WISE Submit monthly inventory of lab supplies. Cleans lab equipment and area on a daily basis. Maintains universal precautions in completing clinic functions. Follows established guidelines and standards for safety and preventing exposure to bloodborne pathogens.
Assists in increasing participation by contacting clients from assigned reports (including but not limited to “Local Agency Message Response Report” or “Clients Eligible for Benefits”.
Provide referrals to appropriate health departments services, other state programs and/or applicable community agencies and organizations.
Attend and participate in staff development training and in-service training sessions as well as regularly departmental staff meetings
Responsible for keeping current with and timely submission of e-mails, timesheet and EARS
Performs related duties as required by supervisor
Required Knowledge, Skills, and Abilities:
Accurate typing skills, basic mathematical skills, customer service skills, telephone etiquette, computer skills, investigative/cross referencing, basic filing skills, basic knowledge of nutrition education and breastfeeding education. Ability to perform with accuracy: data entry, income eligibility, anthropometric measurements, CDC growth chart plotting and iron screening blood tests (hematological data). Ability to multi-task in a fast-paced environment and knowledge of time management principles to accomplish daily workflow
Qualifications:
- A current Florida Department of Health employee
- At least 2 years experience working in a WIC clinic
- At least 2 years experience working in a lab obtaining height, weight and hemoglobin
- Completion of all 5 modules of the Florida Nutrition Training Guide
- Willing to rotate within different sites and work extended hours if needed
- Willing to perform emergency duty during disasters, before, during and/or beyond normal working hours or days
- Experience working with HMS, FL-Shots, or FMMIS
- Experience in WIC or FL-Wise
Preferred -
- At least 2 years experience scheduling client appointments using an online system
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Florida Department of Health in Osceola
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
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