Patient Support/Insurance Assistant
Location:
Job ID: 73403
JOB POSTING
UC Santa Cruz Student Health Services is recruiting for a Patient Support/Insurance Assistant. This is a partial year career position with a 4-week unpaid summer work break. Positions with summer work breaks contain regularly scheduled non-work periods during which the Patient Support/Insurance Assistant remains an employee, retains health benefits, but is not at work.
As the largest employer in the county, rated as one of the most beautiful campuses, located on the coast overlooking Monterey Bay, UC Santa Cruz employs over 3,100 people in non-academic positions alone. Career staff at UC Santa Cruz have access to comprehensive benefits packages.
HOW TO APPLY
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.
INITIAL REVIEW DATE (IRD)
Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. The IRD for this job is: 10-23-2024.
JOB SUMMARY
Under the direct supervision of the Assistant Director for Clinic Support, Billing, and Insurance, the Patient Support/Insurance Assistant performs a wide variety of tasks in the following areas: Reception, Appointment Scheduling, Insurance and Billing and may be assigned back-up duties for Medical Records and Cashiering.
JOB DUTIES
50% - Reception/Appointment Scheduling
- Provide primary reception and service oriented receiving of customers in the Student Health Center (SHC).
- Greet visitors; direct incoming clients to the appropriate departments; register students for Same Day Care and check in students for scheduled appointments.
- Answer phones: take messages or route calls appropriately.
- Provide primary scheduling of medical appointments for students within the parameters of the SHC guidelines.
- Utilize tact, discretion and confidentiality in all communications.
40% - Insurance
- Instruct Student Health Services (SHS) clerical and clinical staff on all aspects of the UC Student Health Insurance Plan (UC SHIP).
- Confirm eligibility and benefits for insurance coverage; advise students of policy and procedure.
- Maintain awareness of deadlines and excellent working relationships with various offices and providers.
10% - General Administrative Assistance
- Provide back-up to all SHC Patient Support Departments.
- Update materials, create and maintain files and provide general administrative support.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent experience
- Customer-oriented: ability to listen and anticipate the needs of customers.
- Demonstrated knowledge of medical terminology, anatomy and diagnostic tests.
- Excellent written and oral communication skills.
PREFERRED QUALIFICATIONS
- One year clerical experience in a medical setting.
- Experience processing insurance referrals and denied claims.
SPECIAL CONDITIONS OF EMPLOYMENT
- Selected candidate will be required to pass a pre-employment criminal history background check.
- Will be required to work all scheduled hours on-site.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application: https://careerspub.universityofcalifornia.edu/psc/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=73403&PostingSeq=1&SiteId=11&languageCd=ENG&FOCUS=Applicant
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