PRINCIPAL DUTIES AND RESPONSIBILITIES: - Performs venipuncture and skin puncture.
- Maintains, and updates knowledge of, phlebotomy and specimen collection requirements including requisitions, handling and disposal.
- Annually participates in hospital required safety education, patient privacy education and skill competency verification.
- Provides excellent customer service to patients and co-workers.
- Checks patient identification against requisition prior to, and at the end of all specimen collection procedures by checking that all information on requisition (s), patient identification tools, and all labels are an exact match. Locates vein and draws requested bloods following standard phlebotomy techniques; determines need for special equipment for problem veins.
- Instructs patients in correct procedure for obtaining urine samples and provides patient with proper collection materials.
- Ensures adherence to schedules for timed tests such as glucose tolerance and drug levels, and special tests such as STATS, blood culture, and tests required to be obtained in a fasting state.
- Identifies a wide variety of tests; selects appropriate tubes for tests, according to the size and metric volume; estimates quantity of blood needed in relation to tests ordered; assembles all necessary equipment; obtainstubes according to the established correct order of draw; labels tubes with patient name, unit number, and date initials requisition; prepares samples for storage/transportation.
- Administers oral diagnostic medications such as glucose, and xylose to patients per instruction.
- Enters outpatient information into database.
- Use of multiple computer systems including ordering and canceling lab tests, reviewing patient schedules and arriving patients in IDX.
- Transports specimens from outpatient clinics, and outside locations to Clinical laboratories in a timely fashion according to rounds and schedule.
- Logs and records transport activity accurately.
- Follows all safety (including infection control and hazardous material) policies and procedures. Notifies Supervisor of unsafe conditions.
- Delivers patient reports and assists in printing/collating of patient reports as needed.
- May provide coverage in other areas including, but not limited to answering telephones, receiving and check-in of patients and clerical duties.
- Maintains work in a neat, orderly and well stocked manner.
- Assumes accountability for his/her position, extends self when unusual need arises; routinely undertake additional tasks during downtime
- Prioritize and organize work
- Maintains annual competencies
- Maintains appropriate and professional communication with laboratory, medical, nursing and office personnel
CUSTOMER SERVICE RESPONSIBILITIES REQUIRED: - Conveys Compassion: Demonstrates awareness and shows sensitivity to others needs.
- Respectful of Others: Considers others viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.
- Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.
- Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.
- Accountable for Actions establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.
- Informative: Proactively shares information with others.
- Adaptable to Others: Managers multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.
- Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results oriented behavior. Develops constructive, cooperative relationships with others.
- Emotionally Self Aware: Understands the implications of own emotions and managers appropriately.
- Safety: Is aware of and adheres to safety measures for both patient and staff.
QUALIFICATIONS: - High school diploma or equivalent, plus...
- Graduate of training program that includes phlebotomy skills e.g. MA, Phlebotomist, EMT, CNA or equivalent
- 1-year work experience and national certification in phlebotomy preferred.
- Application for national certification in phlebotomy required within 1 year of hire.
SKILLS/ABILITIES/COMPETENCIES REQUIRED: - Familiarity with metric system units
- Knowledge of basic anatomy and physiology
- Knowledge of aseptic technique
- Knowledge of cardiovascular system
- Knowledge of standard precautions
- Must be able to read/write English and communicate clearly with staff and patients.
- Effectively performs venipuncture as well as skin.
- Ability to provide compassionate care to patients
- Ability to recognize emergency situations and respond appropriately
- Must be able to lift ten pounds
- Possesses manual dexterity and visual acuity
- Able to work under stress of time constraints and heavy workload demands requiring accuracy
- Basic computer and keyboard skills.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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