Hospital and Patient Services Specialist
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Location: Atlanta, GA, USA
Time Type: Full time
Posted on: Posted 4 Days Ago
Job Requisition ID: R0177991
PURPOSE AND SCOPE:
Utilizes knowledge of dialysis admissions processes within a defined market to assess and facilitate the transition of hospital in-patient dialysis patients into an outpatient end stage renal disease (ESRD) facility. Contributes to a decreased length and number of hospital stays by applying knowledge of ESRD locations and their specific admissions protocols to ensure the provision of the appropriate discharge placement services of ESRD patients. Maintains communication with Pre-ESRD and ESRD (collectively renal) patients, physicians treating those patients, discharge planners, hospital staff, community resources, educational professionals, etc. to ensure service satisfaction. Develops and maintains data for metric/performance reporting to the hospitals serviced and FMS Management. Position is primarily based in a hospital, hospital system, or group of unaffiliated hospitals.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Under general supervision, leverages knowledge of outpatient dialysis services provided by renal providers in the market area to advise and assist hospitalized renal patients, hospital staff and discharge planners.
- Facilitates the placement of in-patient dialysis patients into the out-patient setting by:
- Using knowledge regarding the dialysis facilities and modalities offered within the assigned market.
- Coordinating with the patient and discharge planners to identify appropriate placement for outpatient services.
- Working closely with appropriate hospital staff/partners and contractors.
- Collaborating with outpatient dialysis staff and hospital staff to resolve placement issues.
- Focuses on decreasing the length and number of hospital stays by assessing outpatient needs of the patient.
- Assesses the needs of the hospital for other outpatient services.
- Develops and maintains knowledge of the admissions processes for the local dialysis market.
- Collaborates with appropriate hospital representatives to obtain necessary discharge information.
- Collects and maintains a database of various metrics and performs trend analyses.
- Participates in regular meetings with hospital management and staff.
- Collaborates with appropriate education and community resources to introduce and educate patients and hospital staff.
- May be assigned to Patient Services Specialist duties during low census periods.
- Review and comply with the Code of Business Conduct and all applicable company policies and procedures.
- Escalates issues to supervisor/manager for resolution as necessary.
- Assists with various projects as assigned by direct supervisor.
- Performs other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- The physical demands and work environment characteristics are representative of those encountered while performing the essential functions of this job.
- Position requires significant periods of standing and walking between various hospital departments.
- Potential for travel between hospital settings for assignments covering multiple hospitals.
SUPERVISION:
EDUCATION AND REQUIRED CREDENTIALS:
- Bachelor’s Degree required with concentration in Business, Marketing, or Social Work preferred.
- In lieu of Bachelor’s Degree:
- RN or LVN/LPN Degree with a minimum of 3 years as practitioner.
- Associate Degree plus 6+ years healthcare experience.
- High School Diploma plus 10+ years of healthcare experience.
EXPERIENCE AND SKILLS:
- Bachelor’s Degree with 2 – 5 years’ related experience; or Master’s degree with no experience; or equivalent education and work experience.
- Prior experience with discharge facilitation preferred.
- Excellent oral and written communication skills.
- Detail oriented with excellent customer service and organizational skills.
- Good computer skills with proficiency in Microsoft Office applications.
- Ability to adapt to change and support new policies and procedures.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
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