Job Title: Case Manager
Department/Program: ORR
Reports to: Program Director or Case Management Supervisor
Work location: Downtown Portland or SE Portland
FLSA status: (non exempt/hourly)
Salary: $24.23/hr.-$25.20/hr. (non-Bilingual); $26.41/hr.-$27.47/hr. (Bilingual- Spanish)
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:
- Nonviolence: providing physical, emotional, social, and moral safety for all.
- Emotional Intelligence: managing feelings well for the care of others and self.
- Social Learning: practicing the utmost respect for the ideas of everyone.
- Democracy: having shared decision-making whenever possible.
- Open Communication: saying what we mean without being mean as we say it.
- Social Responsibility: ensuring teamwork that includes everyone’s contributions.
- Growth and Change: co-creating transformation for a hopeful future.
- Equity: ensuring that all feel included and have what they need to survive and thrive.
Position/Job Summary:
The Case Manager is responsible for assessing the needs of unaccompanied children in care, developing Individual Service Plans, screening for human trafficking concerns, facilitating the safe and timely release or discharge of children and youth, and documenting the provision of services in the case files.
Position/Job Duties and Responsibilities:
- Oversees all aspects of the UAC case.
- Maintain case file documentation in accordance with ORR requirements.
- Maintain confidentiality when gathering, documenting, consulting or consolidating information necessary for the case management assessment and the plan of care.
- Maintain regular contact with each UC, UC’s family when possible, and established service providers to communicate case planning and progress.
- Provides client services as needed, including but not limited to making medical appointments, finding resources, etc.
- Gather historical and current data relative to completion of a comprehensive case management assessment.
- Presents case to federal stakeholders in weekly Case Staffing Meetings.
- Participate in team meetings, staff in-service training and department meetings.
- Carries a case load of 8 clients, varying on program census.
- Completes Signification Incident Reports (SIRs), per federal policy requirements.
- Conducts internal chart reviews to monitor documentation compliance.
- Completes timely and accurate timesheets and other personnel/administrative records as required.
- Other duties as assigned.
- Participate in the practice and continuing implementation of the Sanctuary Model.
Competencies:
- Communicate clearly and effectively, orally and in writing in English.
- Applicable federal and state laws.
- Administer policies, procedures and programs.
- Interpret information, utilize critical thinking and explain concepts to others.
- Maintain effective working relationships with agency employees at all levels and the general public.
- Define and resolve moderately complex problems.
- Able to provide culturally-appropriate care.
- Able to hold each other and yourself accountable to the diversity and uniqueness of all individuals within Morrison, our clients and our community stakeholders.
Required Position Qualifications:
- Bachelor’s degree in the behavioral sciences, human services or social services fields.
- Attained age 21 years or older before first day of employment in position (ORR).
- Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
- Participate in staff development, in-services, and training related to equity and inclusion in the workplace.
Preferred Position Qualifications:
- Bi-lingual in Spanish and English, written, read and verbal.
- ORR experience.
- Case Manager experience.
- Knowledge of Federal, State and agency regulations.
- Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.
Other Requirements:
- Able to work shift hours and days, as assigned.
- Able to pass a comprehensive criminal history background investigation.
- May escort youth by airplane.
- Position may require working at multiple ORR Program sites.
- TB test.
- Current CPR and Standard First Aid required.
- 40 hours of required training per year.
Physical demands and work environment:
- Ability to perform physical restraints of clients up to 200 pounds.
- Visual acuity allowing for analysis of written data.
- Ability to provide visual and auditory supervision of youth outdoors and indoors during activity.
- Manual dexterity allowing for operation of routine office equipment.
- Physical dexterity allowing for reaching, stooping, and repetitive motion of wrist, hand or fingers.
- Ability to remain calm and emotionally available in an environment serving youth who have experienced trauma.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted. Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).
If your personal values align with our agency's vision and dedication to serving youth and families, please submit your résumé, application, and cover letter to www.morrisonkids.org/careers.
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