Job Description - Patient Services Coord. II (3309757)
Under the supervision of the Practice Manager, the Patient Service Coordinator II (PSC II) works with all levels in the organization, including physicians, nurses, and other clinical staff members, to ensure a quality-based, customer-oriented workflow. The PSC II handles incoming phone calls to the practice, reviews and books patient scheduling requests in EPIC, and works closely with the administrative and clinical teams to triage patient calls.
The emphasis is placed on the ability to communicate effectively and exhibit a high degree of customer service, manage confidential patient information, and organize priorities in a detailed manner. The PSC II may also initiate Clinical Messages via Epic, relaying information from patients to the clinical staff and is a crucial member of the team’s communication structure.
Responsibilities
- Handle incoming phone calls and manage patient scheduling requests in EPIC.
- Communicate effectively with clinical staff and patients.
- Organize and prioritize tasks in a fast-paced environment.
- Initiate Clinical Messages via Epic.
Minimum Requirements
- EDUCATION:
- High school diploma, GED or equivalent required.
- Some college, Associate's Degree, or Bachelor's Degree preferred.
- Administrative or Secretarial Training Program Certificate desirable.
- EXPERIENCE:
- Minimum 2-4 years clerical/administrative experience in a healthcare setting, or related experience with transferable skills preferred.
Skills
- Knowledge of computer skills necessary to use appropriate modules of Epic.
- Good command of the English language.
- Strong interpersonal, organizational and time management skills.
- Ability to work collaboratively and independently.
- Detail-oriented.
- Demonstrates initiative and takes ownership of work.
- Ability to problem solve and function as a resource to team members.
- Ability to multi-task and prioritize effectively.
- Knowledgeable and compliant in all regulatory requirements.
Working Conditions
- High-volume ambulatory office setting.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Location
MGH 165 Cambridge
165 Cambridge Street
Job Details
Job: Administrative Support
Organization: Massachusetts General Hospital (MGH)
Schedule: Full-time
Standard Hours: 40
Shift: Day Job
Posted Shift Description: Monday - Friday 8:30 AM - 5 PM
Employee Status: Regular
Recruiting Department: MGH Primary Care Beacon Hill
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