General Summary
Dispense, fit, and adjust eyewear under the supervision of a licensed professional. Help patients find eyeglasses and contact lenses that are the best match for each individual while providing the highest levels of quality and care.
Essential Functions
- Engage with patients to determine reason for visit; attract and retain patients by delivering exceptional service.
- Identify lifestyle needs and recommend eyewear products and services that meet individual vision care requirements.
- Measure patient for size of eyeglasses and coordinate frames with facial and eye measurements.
- Help patients with the selection of frames, lenses, and lens coatings to meet their needs, occupations, habits, and preferences.
- Fit and adapt lenses and frames for patient according to optical prescription.
- Prepare and submit a work order to the optical laboratory that includes instructions for the grinding and mounting of lenses in frames.
- Dispense eyewear and adjust frame and lens position to fit patient.
- Assist patients with inserting, removing, and caring for contact lenses.
- Instruct patients on correct eyeglass and contact lens care and maintenance.
- Clean and merchandise displays on a daily basis and ensure that patients have access to glasses by checking remaining inventory to restock empty displays.
Job Specifications
Typically has the following skills or abilities:
- One year of experience in related field; optical experience preferred.
- Working knowledge of MS Office package.
- Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
- Excellent verbal and written communication, interpersonal and rapport-building skills.
- Ability to ask appropriate and relevant questions to identify patient needs.
- Proven problem-solving, negotiations, and decision-making skills.
- Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.
- Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
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