Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The purpose of this position is to provide direct coordination of inter-hospital transfers through comprehensive assessment, planning, implementation, and overall evaluation of individual patient needs. The overall goal of the position is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost-effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities.
Responsibilities:
- Incoming Transfer Requests: Continually monitor work list(s) to appropriately triage patient transfer requests. Conduct and document assessment of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines.
- Logistics Management: Collaborate with PLC flow coordinators and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate.
- Customer Service: Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrate excellent customer service skills. Use service recovery scripting and techniques.
- Clinical Appropriateness Assessment: Using established medical necessity criteria products and departmental guidelines, perform assessments of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical appropriateness.
- Documentation: Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identify Avoidable Delays and document causes for delay consistent with department standards. Use established policies and processes to handle, discuss, and transmit protected health information in a manner consistent with privacy and compliance expectations and policies.
Other Information
Education Requirements:
● Associates Degree or Diploma in Nursing;
Licensure/Certification Requirements:
● Must be licensed to practice as a registered nurse in the state of North Carolina;
Professional Experience Requirements:
● Three (3) years of clinical experience required;
Knowledge/Skills/and Abilities Requirements:
● Highly organized professional with astute clinical knowledge. Great attention to detail and critical thinking skills. Adaptable to frequent change. Compliant with regulatory and departmental guidelines and policies.
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex Transfer Center
Work Type: Full Time
Standard Hours Per Week: 36.00
Salary Range: $32.23 - $46.33 per hour (Hiring Range)
Work Assignment Type: Onsite
Work Schedule: Night Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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