HCA PROGRAM SUPERVISOR IIIn addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 27, 2025 – 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Qualified applicants are encouraged to apply immediately.THE AGENCYThe
County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health.
There are two (2) immediate vacancies within HCA: one (1) with BHS and one (1) with PHS.
The HCA Program Supervisor II (PS II) within
BHS, O&E is responsible for supervising staff providing services in the community. The PS II will be out in the field 60% of their time conducting training for new outreach workers, role-modeling outreach techniques, leading priority projects, and working with staff on complex cases. The PS II acts as a liaison with community and service providers, including attending meetings and representing the program on planning committees, preparing correspondences, reports, and program documentation, conducting quality management activities, and advising staff on participant cases.
Responsibilities include, but are not limited to:- Demonstrating best practices in the field to outreach staff to ensure quality of service
- Reviewing documentation for completeness, quality, and compliance with County standards
- Facilitating ongoing case conferencing and providing guidance on difficult cases to monitor delivery of program services
- Providing back-up coverage for the HCA Service Chief
- Supervising case management services, including the development of individualized action plans, monitoring outcome data, documentation, and appropriate referrals and linkages
- Assisting with triaging phone calls and assigning to staff for field response
- Participating in collaborative partner meetings to develop regional services and resources
- Answering community calls in a timely manner and ensuring information provided is accurate and reliable
- Completing staff performance evaluations; planning work schedules; communicating direction and expectations; troubleshooting concerns
MINIMUM QUALIFICATIONSPhysical RequirementsVision sufficient to read standard text, read a computer monitor and to drive; speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups; independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard, to write, and drive a vehicle. Ability to stand and walk for long periods of time.
Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions.
Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in the field or in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events.
RECRUITMENT PROCESSHuman Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process.
Email NotificationEmail is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
