Job Title: Rapid Re-Housing Case Manager
FLSA Status: Full Time - non-exempt
Reports to: Housing Now Director
Schedule: FT, M-Sat with flexible dates
Supervises: N/A
Rate of Pay: $26.46/hour
Close Date: 11/06/2024
Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
- Health, vision, dental, life as well as voluntary life and disability insurance
- Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
- Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
- One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
- Pension Plan (after one year of continuous service)
- Voluntary Tax-Deferred Annuity Plan (403(b) plan)
Function: Support families who are in Shelter at the TSA Family Shelter sites and help them become permanently housed! Core activities will include housing search and navigation and ongoing case management services for participating families. This includes assessments, identifying and administering appropriate financial interventions, referrals to community resources (clothing, food and other emergency assistance), and regular family case management meetings including home visits as needed. The Case Manager will liaise with various family shelters, supportive and transitional housing agencies in the Denver Metro community on behalf of participating families. The case manager will also coordinate and facilitate participant orientation meetings. This position works closely with all members of the Housing Now team.
Duties and Responsibilities:
Essential Functions:
- Heart and passion for The Salvation Army’s mission.
- Landlord/property management outreach and relationship building.
- Develop rapport and communication with both property managers and participants experiencing homelessness.
- Strong communication and people skills.
- Knowledge of the complexities of persons experiencing houselessness.
- Knowledge of community resources.
- Demonstrated history of providing professional, effective programming with participants.
- Ability to complete timely and detailed documentation (including assessments).
- Ability to use professional discretion to determine appropriate interventions.
- Desire to serve others by building on their strengths.
- Strong skills in customer service.
- Competent in working independently within clear parameters in a team environment.
- Successfully pass background check.
- Possess driver’s license and clean driving record.
- Internal PTM training within first three months of employment.
- Understanding of HIPAA compliance.
Qualification and Education Requirements:
- A Bachelor’s degree in human services, social work or related field, MSW preferred.
- Experience in the housing market of the Denver Metro Area with homelessness prevention preferred.
- Two years’ experience providing housing services to highly vulnerable populations preferred.
- Must hold a Colorado State Driver’s license and insurance in good standing.
- Must be minimally 21 years of age.
Knowledge, Skills and Abilities Required:
Excellent communication skills both written and verbal, ability to make public presentations, ability to manage databases, administer complex systems and follow program policies. Experience with federal, state and local grants preferred. Ability to discern appropriate approaches and solutions in highly complex cases. Experience in Rapid Rehousing, Housing First, Trauma informed Care, Wrap Around services, Harm Reduction, Strength Based Case Management, Critical Time Intervention and Crisis Intervention preferred.
Responsibilities:
- Develop and maintain communication with program participants.
- Maintain regular communication with Program Director and Case managers including attending collaborative working group meetings.
- Act as an advocate to assist participants in stabilizing housing.
- Collect all required documentation for intake to the program according to HIPAA guidelines.
- Strength Case Management directed at maintaining stabilizing housing using Trauma Informed Care, Harm Reduction, Motivational Interviewing and wrap around services.
- Extensive record keeping including case notes, WellSky data entry and documentation in HMIS.
- Maintain comprehensive case management files and statistics required according to funding source.
- Maintain confidential, professional boundaries with all participants.
- Work closely with volunteers, interns, staff and outside agencies to facilitate program activities.
- Participation in all Housing Now events such as Christmas distribution, Sweet Dream in a bag, Back to School and Food bank distributions.
- Ability to lift up to 50 pounds.
- Other duties as assigned.
Physical Requirements:
Ability to maneuver, remain in a stationary position, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 50 pounds. Ability to access and produce information from the computer. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
Statement of Confidentiality:
RRH Case Manager/Navigator - occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.
Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause.
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