Overview
The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Patient Registration Representative to join our team in our Wichita, KS office.
As part of The US Oncology Network and with over 40 years being established in Kansas, CCK delivers quality, personalized cancer care to our communities. With our mission in mind, we value each and every employee for their life-saving expertise and the role they play in making our patients' lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create and continue to deliver on our mission. In CCK's partnership with the US Oncology Network, one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-K with a matching component, Life Insurance, Short-term and Long-term disability, and Wellness & Perks Programs.
What does this position entail?
Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Is a first point of contact for new patients to successfully register demographics, documents, and insurance in our systems. Conducts routine demographic and insurance verification with established patients. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.
Responsibilities
The essential duties and responsibilities of this position are:
- Greets patients and visitors to the clinic in a prompt, courteous, and professional manner.
- Collects, proofs for completeness, and scans/files patient forms and appropriately attaches into EMR or PMS system, while following workflow steps.
- Updates demographics and insurance information in the system.
- Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
- Answers, screens, and responds to routine business office-related questions via phone, electronic communications, or face-to-face contact, or routes to appropriate personnel, or take thorough messages.
- Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains area in a neat and orderly manner.
- Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Maintains registration queue.
- Scans and copies updated insurance, co-pay, and identification cards.
- Other duties as requested or assigned.
- Adheres to confidentiality, state, federal, and HIPAA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's records.
Qualifications
The ideal candidate for the position will have the following qualifications:
Education and or Experience:
- High school diploma or equivalent required.
- At least one (1) year front medical office experience required.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
- Experience using a PMS and/or EMR is a plus.
Personal Traits:
- Comfortable working in a team environment but maintains responsibility for individual and assigned clinical area's performance.
- Displays a positive demeanor toward patients, coworkers, and responsibilities.
- Demonstrates a willingness to work with and for others; is flexible and courteous.
- Exhibits behavior that promotes a spirit of cooperation.
- Demonstrates strong time management and critical thinking skills.
- Displays good judgment in problem solving.
- Accepts constructive criticism.
- Demonstrates adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
- Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
- Commits to quality: Emphasizes the need to deliver quality products and/or services.
Certificates, Licenses or Registrations:
- None required.
Supervisory Responsibilities:
- None.
Please note the following environmental and physical components:
Physical Demands of the Job:
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
Work Environment of the Job:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, medical preparations, and other conditions common to an oncology/hematology clinic environment may occur. Work is performed in a medical office environment. Involves frequent interaction with staff, patients, and physicians.
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