POSITION SUMMARY: While utilizing AIDET framework of communication, the MOS associates facilitate a welcome and easy access to the clinic. MOS associates are responsible for establishing an encounter for any patient who meets the guidelines for the clinician group. They ensure that all data entry is accurate, including demographic and financial information for each account. MOS associates have numerous procedural requirements, including data elements, insurance verification, and collections for all patient portions, including prior balances. They are responsible for the successful financial outcome of all patient accounts and ensuring that the Christus St. Vincent Medical Group (CSVMG) maintains compliance with State and Federal regulations, The Joint Commission, and Department of Health and Hospital compliance standards (for HOPD clinics). MOS associates communicate directly with patients and families, physicians, nurses, insurance companies, and third-party payers. Responsibilities include scheduling clinic appointments, check in/out process, answering incoming phone calls, reminder phone calls, and taking and directing messages to appropriate staff. They provide clerical support, scanning documents, sorting the clinic's fax inbox, and daily working the Missing Reg Items WQ. This position requires a professional appearance, good communication, and effective organizational skills. MOS associate representatives require dependability, flexibility, and teamwork. They may provide valuable support and cover staffing shortages in other clinics, promoting teamwork and collaboration among the clinician group.
MOS I: This level is designed to demonstrate knowledge and competency of MOS associates' duties in the area in which the associate was hired. Expected competency includes using good judgment in making independent decisions to resolve customer issues in all routine operations.
Requirements
EDUCATION: High School graduate
CERTIFICATION/LICENSES: N/A
SKILLS:
- Comfortable using a computer, basic typewriting, and computer skills (data entry or word processing)
- Experience with Excel, email, and online insurance verification
- Self-motivated and self-directed
- Dependable
- Strong organizational skills
- Excellent customer service skills
- Strong problem-solving skills
- Knowledge of health insurance and managed care concepts and requirements
EXPERIENCE: One to three years of general or medical office experience or completion of a medical office program within the last two years. One to two years of health insurance experience is preferred.
NATURE OF SUPERVISION:
-Responsible to: Medical Office Specialist Manager and Clinic Manager
ENVIRONMENT:
- Bloodborne pathogen - B
General office environment, frequent contact with patients, VDT exposure.
PHYSICAL REQUIREMENTS: Long periods of sitting at times. Keyboard usage with sound ergonomic principles. Must be flexible in work schedule.
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