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Baggage Service Office - Baltimore/Washington International Thurgood Marshall Airport ( BWI)

PrimeFlight Aviation Services Inc • Baltimore, MD, United States • $200k - $250k / year • 2d ago

Baggage Service Office - Baltimore/Washington International Thurgood Marshall Airport (BWI)

Job Category: Airport Operations

Requisition Number: BAGGA012642

Posted: October 22, 2024

Employment Type: Full-Time

Location: Baltimore, MD 21240, USA

Rate: $15.75 USD per hour

Description

Open Availability Required

Valid Driver's License Required

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:

401(k)
401(k) matching
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential

*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Job Description

Our Baggage Service Office is primarily responsible for assisting passengers with their baggage claims, particularly in cases of lost, delayed, or damaged luggage. You will handle inquiries and concerns, ensuring efficient resolution and customer satisfaction. This role requires maintaining accurate records of baggage handling incidents and coordinating with various airport departments to track and recover luggage. You will also play a critical role in upholding the company's standards of service and adhering to airport security and safety protocols.

WHAT IT’S LIKE TO WORK AS A BAGGAGE SERVICE OFFICE

You like working as a team, toward a common goal
Enjoy working with internal and external customers worldwide
Manage the daily operations of the baggage service office
Handle passenger queries regarding baggage mishandling and service issues
Ensure efficient processing of baggage claims
Coordinate with airlines and baggage handling teams for luggage tracking
Maintain accurate records of baggage-related incidents and resolutions
Provide excellent customer service in resolving baggage issues
You have a great attention to detail
You enjoy working with a team or individually to accomplish your tasks
Like to build long term relationships with your customers
Physical activity may include:
Stand and walk for extended periods of time
Ability to lift 70 pounds or more
Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Qualifications

Minimum age of 18 years old
Ability to read, write, speak, and understand the English language, to include documents
1 Year Customer Service experience
Comfortable working with computers, mobile devices, and tablets
Ability to pass a drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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