We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Center Clinical Manager is a leadership role responsible for ensuring that the VIP experience is optimized through our clinical care operations by ensuring efficient center operations including quality, compliance, human resources, patient experience, and clinical standards of care. The incumbent in this role oversees the hiring, performance management, training, and day-to-day functions of center employees, including but not limited to: Care Promoters, Pharmacy/Medication Techs, and X-ray Techs. He/She collaborates with the Director, Center/Exec Director, Center/COM to design and implement business strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in business strategies, clinical protocols, and leadership to ensure the center’s successful operation.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Oversees and leads the clinical teams to ensure VIP service to the center’s patients and family members.
- In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, and membership goals are regularly met and/or exceeded.
- Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement, and turnover.
- Leads quality selection, hiring, and ongoing training and education for Care Promoters and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new Care Promoters ensuring they are fully trained to their duties including philosophy of care, patient flow, and clinical competencies.
- Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor, and manage Care Promoter and back-office care team performance; implements progressive improvement plans when needed.
- Assists with the development and execution of business strategies that promote growth and support our core model.
- Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, and performs direct care duties as needed.
- Ensures regulatory compliance with OSHA, HIPAA, and other governing agencies. Enforces clinical and quality standards of ChenMed.
- Analyzes data to provide insights which lead to process and performance improvements.
- Acts as a liaison between patients, their families, and additional care staff.
- Provides clinical support as requested for market initiatives.
- Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluates new equipment.
- Manages medical supply inventories to guarantee optimum levels are readily available.
- Completes all required training to dispense medications from the medication room.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Highly developed business and clinical acumen and acuity.
- Superb knowledge and understanding of general clinical operations functions, practices, techniques, processes, and procedures.
- Strong knowledge of medical products, services, standards, policies, and procedures.
- Excellent knowledge and understanding of clinical care principles, techniques, functions, practices, and procedures.
- Excellent oral and written communication skills.
- Excellent leadership, interpersonal, and organizational skills. Able to effectively coach, mentor, inspire, and encourage top performance.
- Proven ability to consistently meet and regularly exceed organizational SSP metrics.
- Ability to nurture and maintain high Care Promoter engagement and low turnover.
- Ability to effectively collaborate and influence team members, including physicians, nurses/case managers, front office staff, and leaders, center directors, and market/region/division leaders.
- Capability to effectively resolve problems and achieve team goals.
- Ability to efficiently multi-task, seamlessly shift priorities, and manage multiple projects in tandem. Ability to remain calm and flexible in busy or stressful situations.
- Detail-oriented to ensure accuracy of patient care, staff scheduling, and other pertinent duties.
- Customer-focused, compassionate, and empathetic with our patient population and their family members.
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, database, and presentation software.
- Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time.
- Spoken and written fluency in English; Bilingual a plus (Spanish).
- This job requires use and exercise of independent judgment.
- BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program, or closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
- Active and good standing Licensed Nurse in the current state of employment OR a Certified Medical Assistant.
- A minimum of 3-5 years related clinical work experience required.
- A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required.
- LPN must have IV Therapy certification where required by the State Board of Nursing.
- BLS for healthcare providers required.
- Experience working with geriatric patients is a plus.
- EMR system experience is a plus.
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities, and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
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