WHO WE ARE
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
WHY VOLUNTEERS OF AMERICA
VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.
POSITION SUMMARY
Case Managers for the Rapid Rehousing Plus Care (RRH+C) program are directly responsible for the service provision and housing assistance for program participants. RRH+C serves individuals and families who are currently experiencing homelessness. Service modalities include: Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with other service providers in the Denver Metro Area to provide wrap-around case management services to participants to assist them in obtaining and maintaining permanent, stable housing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensures that the client’s choice is honored, and their ideas play a prominent role in programming.
- Coordinates wrap-around services for clients with the team and community service providers.
- Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
- Provides intensive case management for households with high barriers to obtaining or maintaining housing by identifying and serving the unique needs of each client.
- Collaborates with clients and empowers them to achieve the goals they set for themselves.
- Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for clients.
- Embodies meeting participants where they are, literally and figuratively.
- Responsible for collecting necessary documents to obtain and maintain housing.
- Assists clients in their search for housing by providing various forms of support.
- Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
- Assists in relocating clients as needed and securing emergency shelter.
- Facilitates the equitable delivery of appropriate services for households.
- Maintains a specialized knowledge related to service delivery database systems within the organization.
- Provides training and mentorship to team members and community stakeholders.
- Performs duties in a professional manner by maintaining confidentiality and collaborating effectively.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Must be willing to use a vehicle for service provision throughout the seven-county Denver Metro area. Works in close proximity to other staff in an open-office setting.
POSITION TYPE AND EXPECTED HOURS OF WORK: Full time 40 hours per week, Monday through Friday. Some evenings and weekends required.
LOCATION: 2877 Lawrence St., Denver, CO 80205
SALARY RANGE: $21.00-$23.00/hr
Benefit eligibility is based on job type/status:
- Vacation Time
- Separate Sick Time
- Paid Holidays
- Floating Holidays
- Personal Days
- Volunteer/Wellness Day
- Tuition Assistance
- Pension Plan
- 403b Retirement Plan with Agency Match
- Health, Dental, Vision, Pet Insurances
- Life Insurance
- Accident Insurance
- Employee Assistance/Work Life Balance Program
- Employee Discount Program
- LifeLock with Norton
- Public Service Loan Forgiveness
Volunteers of America is an EEO/AA Employer
Position will remain open until filled
VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
MINIMUM QUALIFICATIONS OF POSITION
- Bachelor’s degree in human services, social work, or a closely related field or related experience.
- Colorado driver’s license and state-mandated automobile insurance.
PREFERRED QUALIFICATIONS OF POSITION
- Familiarity with current housing market information, housing trends, and available resources.
- Experience working with the literally homeless population.
- Experience working both independently and in a team-oriented, collaborative environment.
KNOWLEDGE AND SKILLS
- Expert written, oral, and interpersonal communication skills.
- High level of competency working with Microsoft Office suite and cloud-based applications.
- Familiarity with Motivational Interviewing.
- Strong time-management and prioritization skills.
- Crisis and verbal de-escalation intervention skills.
- Strong organization skills.
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