Suffolk Health Homes Care Manager
The goal of Health Homes is to provide a service model whereby an individual's service providers communicate and interface so that the patient's needs are addressed in a comprehensive manner. This is done primarily through a Care Manager who oversees and provides access to the services an individual needs to prevent hospitalizations, stay healthy, and maintain stability.
The Care Manager is ultimately responsible for the overall provision and coordination of services to assigned caseload. The Care Manager guides program enrollees and their caretakers (legal guardians) through the health care system by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes.
To be a successful Care Manager you must be ready, willing and able to do the following always:
- Obtain required Health Homes enrollment consents from the individual or legal guardian.
- Collaborate with service providers such as other Hope For Youth programs, school, mental health, medical, and community-based providers.
- Function as an advocate for clients within the agency and external service providers.
- Identify available community-based resources and actively manage appropriate referrals, access, engagement, and coordination of services.
- Complete initial and ongoing needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual's most appropriate level of care management.
- Be responsible for the overall management of the patient's Individualized Plan of Care.
- Meet client contact requirements as per the mandates of their acuity level (standard, intensive, or complex).
- Meet documentation requirements in a timely and accurate manner by effectively utilizing Electronic Health Records.
- Educate the child/caregiver on care of chronic conditions, immunization, screening and other preventive interventions.
- Help youth/family obtain and maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment, and training supports.
- Effectively communicate with the youth/family with appropriate consideration for language, literacy, and cultural preferences.
- Conduct meetings/conferences and serve as an interdisciplinary team member to effectively provide/coordinate comprehensive and holistic care.
- In the event of hospital admissions, actively engage in the discharge planning process ensuring that the youth have all recommended post-discharge services in place prior to discharge.
- Attend and participate in ongoing staff development training to enhance skills needed to effectively meet the demands of the CM position.
- Ensure that child has periodic evaluations and follow-up treatment for dental, vision, and hearing care, following Medicaid guidelines, addressing gaps in care.
- Perform other necessary work to meet the needs and requirements of the clients, the program, Hope for Youth, oversight agency and any other regulatory obligations.
To qualify for this job, you need to be or have a minimum:
- Bachelor's degree in Arts or Science with two years' experience.
- A Master's Degree in a related field (License preferred).
- Bilingual is a plus.
- Computer proficiency, including Microsoft Office Suite, and experience working with EHRs.
- Valid NYS driver's license in good standing.
- Physical Requirements: read/write reports and log entries, walking/standing/sitting for prolonged periods, bending/stooping, kneeling/squatting, climbing stairs, reaching overhead, repetitive wrist/finger movements, ongoing access to a reliable vehicle and driving own vehicle for work.
Additional qualifications include:
- Excellent writing, communication, and organizational skills.
- A passion for serving children and families with special needs.
- Ability to travel to participant's homes and communities within both Nassau and Suffolk Long Island.
- Ability to receive feedback to professionally grow and/or improve.
- Proven self-management abilities, including meeting deadlines, ensuring compliance with agency policy and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements.
Here are some of the other benefits of working for Hope For Youth:
- Meaningful work that makes a difference in the lives of children and families of Long Island!
- Supportive, like-minded, mission-driven co-workers.
- Diverse culture that promotes recognition and belonging.
- Advancement and supplemental pay opportunities.
- Free training programs, free tuition credits, scholarships, and tuition assistance.
- Employees may be eligible for Student Loan Forgiveness Programs.
- Special events and recognition awards.
- Volunteer and internship opportunities available within.
- Benefit eligibility commences on the first of the month following the first 30 days of employment.
- 89% employer-paid medical premiums.
- Generous paid time off.
- Agency-funded pension plan.
- Pre-tax savings plans: self-directed 403(b), 529, FSA, and HSA accounts.
- Agency-paid life insurance and disability, and for some positions, long-term disability.
Hope For Youth, Inc. is an equal opportunity employer. All positions are subject to background screening as required by law or contract, including but not limited to: Staff Exclusion List (SEL), State Central Child Abuse Registry (SCR), DMV record review, criminal records screening, reference checks, physical exam.
Learn more about Hope For Youth at: http://www.hfyny.org
Additional Pay Range Information
The salary range and/or hourly rate range listed for this position is a good faith determination of potential compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining an employee's base salary and/or rate, several factors may be considered as applicable (e.g., years of relevant experience, education, licensing, certifications, other credentials, negotiated contracts, budget and internal equity, etc.).
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