Technical Care Specialist
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locations: Warrendale, PA
time type: Full time
posted on: Posted 2 Days Ago
job requisition id: R-973
Are you interested in working in a growing industry? Increased demand for smart home security has opened a Technical Care Specialist opportunity at Guardian for high-energy people like you. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe.
What’s In It For You: - Attractive compensation package
- Comprehensive benefit package starting day 1
- Opportunity to grow within the company
- The chance to be part of a Top 10 company and high-energy employee culture
What you’ll be doing: - A Technical Care Specialist is our top-level of technical support within Guardian’s Care and Monitoring Operations team.
- You will assist both customers and fellow employees when your expertise is needed to help diagnose security systems, cameras and home automation, making it easy for those you support.
- With the advanced training and materials that will be provided, you will be an integral part in resolving customer questions and reducing unnecessary service calls for the company.
- Be an advocate for safety. Educate customers on products and services making recommendations on the right solutions for their needs and promoting sales.
- Support an ever-changing industry that is fueled by technology.
What You’ll Need: - Problem solving skills – Identify, assist, and resolve! Utilize your skills and resources to address the needs of our customers.
- A Passion for Technology – We are looking for those individuals that are driven to know more about the technical side of our business and have a desire to learn and self-invest.
- Positive Communication – Enjoy what you do and let the world know it! Demonstrate a friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty.
- Fast paced - Feeling comfortable in a high-volume call center environment will benefit you.
- Demonstrate eagerness – When working on a solo or on a team driven mission!
For immediate consideration, all qualified candidates should apply now!
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