The Village of Oak Park, Illinois, a dynamic community, located just eight miles west of Downtown Chicago, is accepting applications to fill the Care Coordinator position.
Department/Division: Neighborhood Services
Employment Status: Full-time
Number of Openings: 2
Hourly Salary/Grade: $36.84/hr.+/- DOQ – Grade 5
FLSA: Non-Exempt
Union: Non-Union
Deadline for Application: Open until filled, first review November 11, 2024
POSITION SUMMARY:
This is a single class position under direction of the Alternative Response to Calls for Service Program Manager. This position provides direct assistance and support to community members with mental or behavioral health needs and/or those requiring linkage to essential services, including unhoused residents of the community. The ideal candidate will have a background in social work or a related field, with a strong commitment to delivering community member-centered care and ensuring the well-being of individuals in crisis situations.
EXAMPLE OF DUTIES:
- Provide direct assistance and support to individuals and families experiencing mental or behavioral health needs, offering emotional support, resources, and referrals as needed.
- Collaborate with the Program Manager to link clients to appropriate community resources, including housing assistance, mental health services, and medical care.
- Assist in responding to mental and/or behavioral health-related calls from residents, conducting follow-up communications, and ensuring that inquiries are addressed promptly and professionally.
- Maintain accurate and confidential client records, ensuring compliance with organizational and regulatory requirements.
- Participate in community outreach efforts to raise awareness of available services and resources, and to promote the program’s mission.
- Work closely with local organizations, first responders, and other stakeholders to coordinate comprehensive care plans and ensure holistic support for community members in need.
- Participate in training sessions and professional development opportunities as directed by the Program Manager.
- Other duties as assigned.
QUALIFICATIONS:
Knowledge of:
- DSM5 diagnostic criteria, particularly for substance use, severe mental illness, and intellectual developmental disabilities.
- Oak Park and Oak Park-area community resources/services for physical health, behavioral and mental health, substance use, family dynamics, sexual/physical abuse, Veterans’ services, vocational rehabilitations, housing, and other services.
- Principles of trauma-informed care and experience in providing services to individuals experiencing trauma.
- Methods of research, program analysis, and report preparation.
- Modern office procedures, methods, and computer equipment.
Ability to:
- Develop highly collaborative, trusting, and productive relationships with care coordinators and first responders across the organization.
- Communicate with a wide range of cultures and personalities.
- Communicate clearly and concisely, both orally and in writing.
- Maintain confidentiality with strong knowledge and experience with service delivery documentation including counseling/treatment planning, HIPAA, and data management.
- Prepare clear and concise reports.
- Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
- Research, analyze, and evaluate new service delivery methods and techniques.
- Perform complex research and analyses.
- Establish and maintain interpersonal skills in the workplace to effectively communicate and interact with others.
- Maintain reasonable and predictable attendance.
Experience and Training Guidelines:
Experience: At least 1 year of experience in crisis response or care coordination, preferably in a public safety setting. Prior experience in outreach/engagement to populations experiencing frequent behavioral and mental health and/or substance use crises is strongly preferred.
AND
Education: Possession of a Master’s degree from an accredited college or university with major coursework in Social Work, Counseling, or a related field. Licensed Clinical Social Worker or Licensed Professional Counselor preferred.
WORKING CONDITIONS:
- This position may require occasional evening or weekend hours to respond to client needs or participate in community events.
- Care Coordinators may need to respond to urgent situations or emergencies outside of regular business hours.
Diversity Equity & Inclusion Statement:
The Village of Oak Park commits itself to diversity, equity, and inclusion by recognizing that creating a mutually respectful, multicultural, and equitable environment does not happen on its own; it must be intentional. This includes providing equal opportunities for everyone regardless of race, ethnicity, gender identity, sexual orientation, religion, ability, military or veteran status, or any other characteristics.
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