Job Description - Medical Assistant, Sr, Cert. (3309562)
The Center for Specialized Services (CSS) includes Concierge Medicine and Executive Health, providing high-touch care to patients. Reporting to the Nurse manager, the Medical Assistant (MA) is an integral member of the patient care team. The MA works alongside providers and other team members to provide superior care and service to patients. The MA is expected to have a global view of the day and patient flow. The MA supports the patient, provider, and other care team members to provide patients with a comprehensive and effective visit and completes the tasks of the day as efficiently as possible. The MA will evaluate workflows and collaborate with other team members to innovate and create change to provide the most positive patient experience possible and improve the safety and quality of patient care. MAs from one team may be asked to support other teams as needed and can expect the same support from their colleagues. The Senior Certified Medical Assistant in Primary Care has passed a national certifying exam and is able to administer vaccines.
General Responsibilities:
- Active participation in patient care, performing tasks within the MA scope of practice, including management of patient flow, assisting with patient visits, and post-visit duties.
- Demonstrates critical thinking skills concerning documentation of allergies, medication updates, immunizations, and past medical history.
- Understands the current and future needs of the patient in both chronic care and health maintenance.
- Overall responsibility for the flow of the provider’s patient care session.
- Supports patient care and the health care team by anticipating administrative functions.
- May share responsibility for quality, safety, and laboratory check systems in the clinical environment.
- May share responsibility for monitoring and stocking supplies for clinical and administrative needs.
Skills/Abilities:
- Caring and compassionate demeanor with active listening skills.
- Excellent interpersonal communication skills.
- Energetic, self-motivated, and works well independently and in a team.
- Excellent problem-solving and organizational skills.
- Experience with common PC software including Microsoft Office.
- Comfortable in a practice environment that promotes ongoing change.
- Administers vaccines after meeting standards of Immunization competency.
- Responsible for maintaining national certification.
- Phlebotomy experience preferred.
Certifications:
- Current Basic CPR certification required.
- MA certification required.
Education:
- Minimum of high school diploma, GED, or equivalent.
- Graduate of an MGH approved Medical Assistant program required.
Experience:
- 6-12 months Medical Assistant Senior Certified experience preferred.
Massachusetts General Hospital is an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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