San Bernardino County is recruiting for a Care Coordinator assigned to the Enhanced Care Management (ECM) program. Incumbents in this role will identify patients coming in for routine or specialty visits that are eligible to be assigned an ECM member for enhanced patient-to-provider engagement.
Duties may include, but are not limited to, the following:
- Conduct daily scrub of enrolled patients to identify patients coming into the clinic for PCP or specialty visit to assign ECM team member for engagement with patient.
- Conduct daily scrub of inpatient census list and patient alerts in Care Director to identify patients with new hospitalization or ED visit.
- Prepare and present assigned patients in SCR meetings.
- Participate in SCR meetings, serving as scribe for meeting to enter SCR notes into the database, keep meeting time, and ensure meeting moves along.
- Build supportive working relationship with patient to fully understand patient’s needs and deficits from patient’s perspective.
- Conduct assessments including, but not limited to, CHA and PHQ9.
- Ensure engagement attempts and completion of tasks related to metrics for assigned patients.
- Provide warm hand off to other ECM team roles as appropriate to enhance patient care.
The Enhanced Care Management (ECM) benefit is a foundational component of CalAIM. ECM is a whole-person, interdisciplinary approach to comprehensive care management that addresses the clinical and non-clinical needs of high-cost, high-need managed care members through systematic coordination of services that is community-based, interdisciplinary, high-touch, and person-centered.
The ECM program is a collaboration between the following San Bernardino County departments: Arrowhead Regional Medical Center, Department of Behavioral Health, Department of Public Health, Sheriff's, and Probation.
The contract position receives the following benefits:
- Holiday leave
- Sick leave
- Vacation leave
- Participation in the County's PST retirement system
- Eligible to participate in the County's 457(b) Salary Savings Plan
- Eligible to participate in the Dependent Care Assistance Plan
- Eligible to participate in the Flexible Spending Account
CONDITIONS OF EMPLOYMENT
Appointment: This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County.
Pre-Employment Process: Applicants selected for these positions must pass a background investigation which includes drug testing, fingerprinting, and verification of employment history.
Work schedule: The work schedule is approximately 40 hours per week.
Travel: Travel throughout the County may be required. At the time of hire, reliable transportation, a valid California Class C driver license and proof of automobile liability insurance is required for the individual providing the transportation. Mileage reimbursement is available.
| EDUCATION | Successful completion of a Medical Assistant program. NOTE: Proof of a Medical Assistant program such as certificate or transcript is required and MUST be submitted with the application. |
| EXPERIENCE | Six (6) months of full-time work experience within the past two (2) years assisting medical professionals with dressings, biopsies, treatments, procedures and performing screening tests in a medical environment. Externship/internship hours completed during a Medical Assistant program count towards the six (6) month experience. |
Application Procedure: Applications will be accepted until a sufficient number of qualified applications are received. To receive priority consideration for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require
technical assistance, please click HERE to review the Government Jobs
online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627.
All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process.
