Overview
Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women's Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest healthcare systems. Visit here for more information.
Responsibilities
The Medical Assistant is expected to perform duties in alignment with the mission and policies of the organization. Performs duties in support of and in compliance with the performance improvement plan, TJC, and other licensing, accrediting, and regulatory agencies. Under the direction of the providers and/or nurses, performs a variety of direct and indirect patient care activities or tasks specific to the Los Angeles Center for Women's Health.
Duties and Responsibilities:
- Escorts patients from the reception area to all patient areas (i.e. consult room, exam room, procedure room, lab draw room, mammography room, ultrasound room, and/or changing lounge).
- Measures, records in EMR, and reports (to provider) vital signs, weight, and height in the electronic healthcare record.
- Reviews healthcare questionnaire for completeness and ensures any missing information is obtained.
- Completes tasks/assignments efficiently and accurately.
- Notifies treating provider when patients are ready to be seen and expedites smooth patient flow.
- Demonstrates skill functioning in a fast-paced, high-volume environment with frequent interruptions.
- Ability to draw blood preferred.
- Processes lab specimens with appropriate documentation to the appropriate lab.
- Obtains urine samples, performs urinalysis, and documents performance of and results in EMR.
- Performs point of care glucose testing and documents performance of and results in EMR.
- Serves as a facilitator for each patient visit; assists with examinations and procedures.
- Consistently ensures all patient care areas are kept clean and tidy; changes beds (paper/linen) after each patient encounter, removes soiled linen, and ensures clean linen is always available.
- Proactively prepares supplies and equipment for minor procedures (i.e. LEEP, cryosurgery, biopsies, injections, suture removal, wound debridement).
- Conducts a weekly check of supplies to ensure none are expired.
- Proactively ensures that all rooms are stocked with appropriate medical supplies.
- Checks all sharps container receptacles on a daily basis and ensures any full containers are replaced; full containers stored in the dirty utility room for pick-up.
- Ensures all equipment used for patient care is cleaned and disinfected in line with manufacturer recommendations and hospital policies.
- Ensures all patient identifying information is HIPAA compliant; removes any patient identifying information and ensures it is scanned into the EHR or placed in the confidential bin for shredding as needed. Reports any issues with broken equipment and ensures it is removed and sent for repairs.
- Assists with paper and electronic chart prep; works collaboratively with staff to ensure that all required medical records are readily available for a routine visit; follows up with patients' primary care physicians' offices, internal and external health information management departments, and labs to secure required records.
- Receives supplies and equipment and ensures that all items are stored appropriately.
- Maintains par levels for medical supplies and submits requests for purchase to the Operations Manager prior to par levels being depleted.
- Reviews all the equipment to ensure that they are compliant with annual inspections conducted by the biomedical department; requests ad-hoc service calls for re-calibration as needed.
- Consistently utilizes MedSeries 4 (MS4) as the primary source verification system to confirm medical record number.
- Assists with obtaining authorizations for services and ensures all required medical justification is collated and submitted as needed.
- Schedules ordered tests as appropriate.
- Consistently answers all calls by the third ring, greets each caller with a warm, enthusiastic smile in your voice, introduces oneself by name, and always thanks the caller for choosing the Los Angeles Center for Women's Health as the provider of choice for healthcare services.
- Triages/routes calls to the correct staff member. Ensures no caller is placed on hold without first confirming that the caller has no objections. (Indicates the expected wait time and follows through). If a patient's request to speak with a specific member of staff, the preferred expectation is to warm transfer and connect the caller to avoid the call being sent to voicemail (unless the caller requests). If a patient prefers to leave a verbal message, the expectation is that a concise detailed message is taken indicating the action required and by when.
- Proactively troubleshoots and problem-solves any patient concerns as they arise; escalates any issues to the Operations Manager as needed to agree on the best action plan.
- Demonstrates organization, prioritization, and multitasking skills effectively and efficiently while working in a fast-paced environment.
- May handle up to 50 patients (face-to-face) per day plus up to 25 phone calls per day.
Qualifications
- 1-2 years work experience in a physician-based/outpatient hospital clinic setting.
- Medical Assistant certification.
- BLS certification required.
- Phlebotomy licensure/certification required within 6 months of hire.
- Must complete/pass LACWH Customer Services training within 30 days of start date.
This position is represented by SEIU.
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