WHO WE ARE
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
WHY VOLUNTEERS OF AMERICA
VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.
POSITION OVERVIEW
This Case Manager role is directly responsible for the service provision and housing assistance for the participants in the Family Housing Program (FHP) and Housing Stabilization Program (HSP). The FHP program serves families throughout their first year of living in public housing through Denver Housing Authority (DHA). The HSP program serves literally homeless families through a 12-24 month Rapid Rehousing program model. Service modalities include: Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with the Community Housing team at the Bannock Youth & Family Center. Job duties include but are not limited to conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. This position requires the use of a personal vehicle for securing and maintaining housing for the participants enrolled in the program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensures that the participants voice is heard and that their ideas play a prominent role in programming.
- Coordinates wrap-around services for clients with the team and community service providers.
- Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
- Co-manages the DHA voucher allocation process for VOA, including timely communication with community partners and internal staff, resource allocation, and serving as a point of contact for any questions or concerns.
- Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for participants.
- Embodies meeting participants where they are, literally and figuratively, including meeting participants in the community and transporting participants for case management purposes.
- Responsible for collecting necessary documents to obtain and maintain housing; identification documents, income changes, changes in household, etc.
- Assists clients in their search for housing; filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
- Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
- Creates safety plans to support the safety and well-being of participants in the program.
- Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
- Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities.
- Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.
- Demonstrates knowledge of resources, a passion for serving people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
- Maintains specialized knowledge related to service delivery database systems within the organization.
- Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
- Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
- Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
- Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.
- Performs job responsibilities in accordance with the Social Work Code of Ethics.
- Performs all other duties as assigned.
Salary Range: $21.00-$23.00/hr
Benefit eligibility is based on job type/status:
- Vacation Time
- Separate Sick Time
- Paid Holidays
- Floating Holidays
- Personal Days
- Volunteer/Wellness Day
- Tuition Assistance
- Pension Plan
- 403b Retirement Plan with Agency Match
- Health, Dental, Vision, Pet Insurances
- Life Insurance
- Accident Insurance
- Employee Assistance/Work Life Balance Program
- Employee Discount Program
- LifeLock with Norton
- Public Service Loan Forgiveness
Volunteers of America is an EEO/AA Employer
Position will remain open until filled
VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
MINIMUM QUALIFICATIONS OF POSITION
- Bachelor’s degree in human services, social work, or a closely related field or related experience.
- COLORADO DRIVER’S LICENSE AND STATE-MANDATED AUTOMOBILE INSURANCE.
PREFERRED QUALIFICATIONS OF POSITION
- Familiarity with current housing market information, housing trends and available resources.
- Experience working with the literally homeless population.
- Experience working with or for public housing authorities.
KNOWLEDGE AND SKILLS
- Expert written, oral, and interpersonal communication skills.
- High level of competency working with Microsoft Office suite and cloud-based applications.
- Strong time-management and prioritization skills.
- Crisis and verbal de-escalation intervention skills.
- Experience working both independently and in a team-oriented, collaborative environment.
- Strong organization skills.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area. Works in close proximity to other staff residing at Bannock Youth & Family Center.
POSITION TYPE AND EXPECTED HOURS OF WORK: Full time 40 hours per week Monday through Friday. Some evenings and weekends required.
LOCATION: 455 Bannock Street, Denver, CO 80204
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
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