Floating Patient Care Specialist
Location: Lynchburg, Virginia, USA
Time Type: Full time
Posted On: Posted 7 Days Ago
Job Requisition ID: REQ-3792
Summary
The Patient Care Specialist (PCS) facilitates an excellent patient experience and supports clinic operations based on expert or specialized knowledge for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation, and supporting clinical and technical staff.
Essential Functions
- Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.
- Schedules appointments, verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.
- Maintains complete patient records in the EMR per company policies.
- Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
- Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.
- Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines. Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
- Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology-based processes to drive operational efficiencies.
- Assists in marketing efforts to build relationships with local referral sources.
- Maintains professional relationships with patients, referral sources, clinical and non-clinical employees.
- Maintains product and administrative technical knowledge by actively participating in ongoing training and development courses.
- Carries out analysis of administrative support needs based on current clinic work in progress knowledge.
- May obtain prior authorization as required by payer.
- May assist in manually pricing items, based on insurance guidelines.
- May provide administrative guidance of insurance coverage based on interpretation of LCDs and payer medical policies.
- May support more junior peers with some work.
- Performs other duties as assigned.
Competencies
- Ethical Conduct
- Problem Solving/Analysis
- Communication Proficiency
- Computer Proficiency
- Demonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service-oriented manner.
- Detail-oriented.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach/pull with hands and arms, bend and squat.
Qualifications
- High school diploma or GED equivalent is required.
- Minimum of 3 years of medical office experience using EMR systems or equivalent job complexity.
- Experience working in the healthcare industry preferred.
About Us
Embla Medical is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics.
Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; FIOR & GENTZ, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions. Embla Medical also provides patients with world-class care through a global network of Orthotic and Prosthetic (O&P) facilities, operating under various brand names, including ForMotion.
Our People
The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care.
Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture.
Joining Embla Medical is not just about doing your job, it’s more than that. The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day.
If you are interested in joining our global team of talented individuals, please submit your information and resume for review.
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