If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
Under the supervision of the IT Manager, the Provider Builder, Clinical Support Analyst III position is part of the Operations & Technology Services Department. The Provider Builder, Clinical Support Analyst III, is a certified and Epic-trained provider, who collaborates with an assigned Clinical Analyst and Informaticist to implement site-specific changes. This role involves utilizing expertise to enhance Epic functionalities tailored to the site's specific needs. Furthermore, they oversee the self-study Epic Clinical Content Builder Proficiency program, enabling Nurses, MAs, hygienists, and behaviorists to acquire identical capabilities, fostering a collaborative approach to optimizing the Epic system within the clinical setting.
Duties & Responsibilities:
- Assists with staff training about EMR utilization during orientation, system implementation, and upgrades. Acts as a liaison between the client and vendor as subject matter expert (SME) during system development, upgrades, and resolves software issues.
- Creates and/or modifies system configuration of user and security management, preference list, provider master files, letters, printers, and other allowed functions. Creates clinical content, SmartList, SmartText, SmartForms, SmartSets, SmartPhares, Flowsheets, and other features as allowed by the vendor.
- Gathers requirements for application development. Also, creates and documents departmental processes and EHR workflows.
- Functions as subject matter expert about EHR specialization. Including leading EHR new orientation or upgrade training sessions regarding system workflows and features. Identifies application development problems utilizing basic or industry-accepted troubleshooting methods and documents problems and solutions within the ticketing system.
- Assists and/or develops basic reports for end users using workbench reporting.
Education:
- Bachelor's degree in computer science, IT or other related field.
Experience:
- At least three (3) years of experience working within a Health Care Environment.
- At least five (5) years of experience in a technical support role.
Knowledge Skills & Abilities:
- Excellent verbal and written communication skills.
- Knowledge of clinical workflow as they pertain to end users' utilization of the EMR and other technical applications and devices.
- Knowledge of medical workflows and terminology.
Core Competencies:
Organizational Leadership
- Understands the organizational mission.
- Understands ethics and public good; is concerned with public trust.
- Demonstrates respect for the opinions and beliefs of others.
Collaboration
- Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission.
- Demonstrates a sense of responsibility for the success of the group.
- Collaborates with others to improve quality and address needs.
Innovation
- Ability to adapt to change.
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy, sensitivity, and respect.
- Behaves in an honest, fair, and ethical manner.
- Assesses and recognizes own strengths and weaknesses.
- Uses sound judgment.
- Self-motivated.
- Organizes and maintains work environment to allow for maximum productivity.
Communication
- Communicates clearly and effectively, both orally and in writing.
Licenses/Certifications:
- CompTIA, Microsoft or Electronic Health Record EHR.
Position Type and Typical Hours of Work:
This is a Full Time | Grant-Funded position. Monday - Friday; 8 am - 5 pm. Hours may vary based on the business needs of the department or tasks requirements.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Physical Demands:
Some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time. Travel within Harris County will be required to support the end users as necessary.
Work Location:
Harris County Public Health: Office of Operations and Technology Services - 1111 Fannin St. Houston, Texas. 77002.
Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
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