NYU GROSSMAN SCHOOL OF MEDICINE is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.
POSITION SUMMARY:
We have an exciting opportunity to join our team as a FGP Medical Secretary. In this role, the successful candidate will be responsible for providing basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.
JOB RESPONSIBILITIES:
- Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.). Screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to appropriate person or area.
- Schedules routine appointments and follow-ups for visits and procedures that do not require/or have already been pre-authorized. Prepares the daily schedule.
- Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collects and asks patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
- Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
- Monitors intake work queue for timely intake completion.
- Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters to the Business Office Associate.
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
- Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions.
- Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
- Maintains and receives files for area. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Processes incoming and outgoing documents.
- Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
- May assist, provide guidance and/or train less senior staff with completing intake related duties.
- Prepares simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness.
- Maintains workload statistics and other data for departmental records. Records statistics in established time intervals designated by supervisor.
- Primarily responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner.
- Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage.
- Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures.
- May delegate and oversee the work to less senior staff.
- Assists with the completion of special projects, reports and activities.
- Performs other related duties as needed by providers and supervisors.
MINIMUM QUALIFICATIONS:
To qualify you must have a High School diploma. 1 year of relevant medical clerical experience or the equivalent combination of education and experience. Must include prior physician practice experience and knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.
PREFERRED QUALIFICATIONS:
Knowledge of computer-based scheduling and appointment programs. Excellent telephone skills.
Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
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