Job Summary
Verifies all third party information with carriers, employers, and review agencies. Updates all benefits in Epic to ensure appropriate billing and reimbursement for services, and verifies all Third Party coverage. Obtains all authorizations, pre-certifications and referral specifics and updates accounts. Customer Service and phone etiquette.
Minimum Qualifications
- Degrees: Associates degree or Two (2) years of college preferred.
- School Education: High School Diploma, or GED.
- Work Experience:
Two (2) Years Work Experience in hospital/physician office/insurance related; collector, registrar, or customer service related capacity. ICD/CPT and Epic Software a plus.
Three (3) Years Work Experience of progressive customer service experience. - Language Skills: Spanish preferred.
- Communication Skills:
Above Average Verbal (Heavy Public Contact), Writing/Correspondence, Writing/Reports. - Proficiencies: MS Excel, MS Word, Personal Computer.
- Job Attributes:
Knowledge/Skills/Abilities: Analytical, Mathematics, Medical Terms. - Work Schedule: Hybrid Telecommuter.
- Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems, and facsimile operation.
- Other Requirements: Able to work efficiently with little supervision, handle stressful situations and have excellent customer service skills. Must be able to interact successfully in a culturally diverse environment.
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