This position will work 100% (40 hours per week) time in person, on site at CUHCC. Hours for this position range from 7:30am to 5:00pm, Monday - Friday, with the possibility of Saturday hours. This is a temporary position, expected to last approximately 3 months.
Job Responsibilities
This position is responsible for processing registrations and admitting patients into the clinic for their appointments. These employees will:
- Initiate the patient care episode and may help to begin the financial aspects of the visit (e.g., collecting co-pays, determining eligibility for the Sliding Fee Scale program, etc.).
- Communicate a wide range of information to the patient about the organization's procedures, patient rights and access to care.
- The position adds functions and competencies which are at the core of the organization's need to help to ensure that patients/consumers receive effective, understandable, and respectful care from all staff members, compatible with their cultural health beliefs, and practices, and in their preferred language. Fluency in a second language is required.
On any given day staff will be engaged in some or most of these tasks, but the task mix may vary from day to day depending on patient flow. These functions represent 100% of the effort. This is a patient-facing position.
20% - Checks-in patients, collects copays.
20% - Validates coverage, and collects data for registration and household assessments, determines eligibility and accurately administers patient accounts.
15% - Schedules appointments.
15% - Answers switchboard, phone lines and redirects phone calls, as needed.
30% - Communicates to patients, in their own language whenever possible or through interpreter, about essential elements in their care:
- Provides information about services, such as: access to CUHCC services, emergency care walk-in clinic sessions, access to behavioral health, medical and dental care, eligibility for Sliding Fee Scale program, grant activities/group meetings.
- Collects documentation of informed consent to services, and rights and responsibilities of the patient and the organization.
- Provides information about the organization's consumer feedback, complaint and grievance procedures, and assists them to access these processes, as needed.
- Ensures the privacy of patient’s health information and handles the release of protected health information, as requested.
- Provides access to services offered by the patient's Health Plan, if applicable (e.g. transportation, incentives).
- Shares info. and provides access to government benefits.
- Educates patients about application process for programs such as Family Planning Waiver Program, SAGE and MNSure.
All required qualifications must be documented on application materials.
Required Qualifications
- A minimum of four (4) years of experience or a combination of experience totaling four (4) years in the following areas: Business college, office skills training, university level education, and/or clerical experience involving contact with the public.
- A minimum of one year of experience working in a multicultural medical or social services setting.
- Fluency in one of CUHCC’s predominant patient languages (Spanish, Somali, Vietnamese, Lao, Dari, Hmong). Please list your language fluency on your resume. Upon hire, you will need to be able to pass a language test for your proficiency in English and the second language.
Preferred Qualifications
- Previous experience working with community health intake projects involving data collection and developing relationships with patients.
- Strong skills and experience with insurance verification and collecting data for electronic medical record (EMR) systems.
All required qualifications must be documented on application materials.
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