Description: Full-time Patient Service Representative (PSR) Coordinator working Monday-Friday 40 hours per week. Coverage for Kirby Medical Group-Monticello, Atwood and Cerro Gordo locations.
PSR Coordinator is responsible for KMG front desk operations. Some of the main duties include:
- Will coordinate all support functions of the Admissions/Registration process at Kirby Medical Group.
- Provides oversight of the Registration staff to ensure coordination and implementation of patient service activities for Kirby Medical Group.
- Reviews monthly Press Ganey Patient Satisfaction results with the Clinic Director and provides feedback for improved patient service procedures.
- Oversees training processes for all new and existing front desk employees.
- Communicates patient service concerns to the Clinic Director promptly.
- Is responsible for the overall organization of front desk activities in order to maximize efficiency.
Qualifications:
- High school graduate or equivalent.
- Knowledge of medical terminology.
- At least three years experience in a medical office position with EMR preferred.
- Previous billing and insurance experience preferred.
- Ability to multi-task and excellent computer skills.
- Excellent organizational and interpersonal skills required.
Benefits:
- 40 hours of PTO effective date of hire.
- Generous 401(k) match effective after 90 days.
- Health, Dental, Vision and Life insurance effective date of hire.
- Bi-annual uniform allowance.
- Quality/Goal incentive annually.
- Free Wellness Program.
Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day.
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